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Bet Regal - Withdrawals not completed
Ruling
Resolved - Both the submitting complainant and Bet Regal have informed us that this issue has been resolved and the player has received their funds.
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Player's Complaint
Since the last year Bet regal has not completed any of the many withdrawals requested
My only deposited method was Neteller and I received some payments using that method but since August they have not completed any payment, they claim "my bank" (they use that name "bank" even do it is my neteller account) and I have asked and reasked Neteller to confirm there are no problems and they have confirmed that, also I have received payments from other casinos. They offered me to use a different payment method, including skrill, so this month I finally decided to use skrill, and made a 10 deposit, play those funds then request a payment and they are claiming the same:
>>>>
Hi [EDIT],
Thank you for contacting
Con respecto a su retiro a Skrill
Lamentablemente sus depositos estan siendo rechazados, por lo que rogamos a los jugadores que lo comprueben con sus respectivos bancos ya que no esta siendo posible procesar su deposito.
Should you have any further questions, please do not hesitate to contact us on Live Chat or through the 'Contact us' page.
Your dedicated Support Team.
Best regards,
Support Specialist
>>>>>>
At this point I don’t know what to do and I think they are just doing this to not pay my winnings.
Please help me to get my money out
Thank you
3 Responses
After not receiving my multiple requests to Regal for a withdrawal over many months, Regal finally sent a withdrawal.
I greatly appreciate your help on this matter.
If Regal does not pay my new withdrawal request, then I will contact you again
Thank You
Hi manartigui,
Thanks for letting us know - it is appreciated :)
ThePOGG
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Agreement
manartigui consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Bet Regal
- United Kingdom Gambling Commission
- Malta Gaming Authority
- Curacao
- Aspire Global International Ltd
May 18, 2023
Hi manartigui - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the Aspire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG