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Bet Swagger - non-payment

Ruling

Found for the Player - Despite our repeated efforts to contact Bet Swagger to discuss this issue we have received no response whatsoever from the operator.

Read our Bet Swagger Casino Review.

Player's Complaint

I won over USD 22,000 in Ride Poker hitting a royal flush. I have the screenshot for the same.

I tried to withdraw slowly, like $500/- $1000/- etc. on a daily basis in BitCoin, Ether, etc. All those transactions remained pending. I have screenshots for the same.

When I reached out to them, they said they don't have the coins to satisfy my Cashout requests. I have the email conversations of the same.

Then they cancelled my cashout requests and asked me to verify my account information by sending them proof of address, country, etc. Sent all that and they verified they received the same. Have emails of that too.

Then all of a sudden my login got banned. When I reached out to them, no response, they totally ghost me.

So basically they stole my deposits and winnings.

Why have a casino when you have no money to pay people?

Read the casino review

3 Responses

User icon
ThePOGG
December 18, 2020

Hi joeshmo - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
joeshmo
December 18, 2020

Hello ThePOGG,

I know this is one of the most lousy operators to ever exist, but would be eternally grateful if you can assist.

User icon
ThePOGG
January 10, 2021

Hi joeshmo,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

joeshmo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Swagger
  • Curacao eGaming
  • USoftGaming

December 18, 2020

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.