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Bet Swagger - Self excluded refund declined


Declined - When you choose to play with a weakly licensed or unlicensed operator there are no Responsible Gambling standards they are required to adhere to.

Read our Bet Swagger Casino Review.

Player's Complaint

I'm self excluded on gamestop along with curaso gaming sites and I opened an account t with betswagger.

I've closed the account asked for refunds but they have declined it.

Read the casino review

1 Responses

User icon
October 4, 2019

Hi spinx84,

As a UK citizen you should only be playing with operators that hold a UKGC license. Casino Napoli do not hold a UKGC license and as such are breaking UK law by accepting your custom. We have highlighted this fact to you in each of the three previous complaints you have submitted to this service. If you purposely choose to play with unlicensed operators they are not subject to GamStop nor the regulatory requirements that licensed operators are required to meet in terms of Responsible Gambling.

There is no such thing as a Curacao wide self-exclusion. Self-exclusions at Curacao licensed operators only apply to the site you request them at.

All we can suggest in this instance is that you consider our free Responsible Gambling app BetBlocker which will allow you to restrict your internet capable devices from accessing over 6.5k gambling sites.

Sorry we could not be of more help.


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Spinx84 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet Swagger
  • Curacao eGaming
  • USoftGaming

October 4, 2019

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