BetVictor - closed my account

Hi riverhen - welcome to ThePOGG.com!

My first question has to be, have you engaged in any of the following:

10.1 The following practices (or any of them) in relation to the Services constitute "Prohibited Practices" and are not permitted and will constitute a material breach of the Terms and Conditions. We will take all reasonable steps to prevent and detect Prohibited Practices and to identify the relevant users concerned if they do occur. Any action we take in respect of the same will be at our sole discretion:

10.1.1 abuse of bonuses or other promotions;

10.1.2 using unfair external factors or influences (commonly known as cheating);

10.1.3 collusion with other individuals using the services;

10.1.4 conspiracy with other individuals, organisations or bookmakers;

10.1.5 taking unfair advantage (defined in 10.7);

10.1.6 opening multiple accounts including Duplicate Accounts;

10.1.7 use of internet "bots" and/or automated script; and

10.1.8 use of software tracking programmes.

Secondly - have you engaged with the BetVictor complaint policy as outlined in section 18 of their terms and conditions?

Thanks,

ThePOGG

I asked them what was wrong but they haven't replied for quite a few days. Can you ask?

Hi riverhen,

We will ask, but I need you to answer the questions asked above.

Thanks,

ThePOGG

I am sure I have not broken any of their terms.

Hi riverhen,

Have you followed the BetVictor complaint policies as outlined in term 18. of their terms and conditions?

ThePOGG

Yes, I have sent messages to [email protected], IBAS and even the EU, but have no reply. Can you contact them?

Hi riverhen,

I'm afraid if you've already contacted IBAS, as BetVictor's designated ADR and given that we hold the same accreditation as them, we have to defer your case to IBAS.

You should expect it to take time for IBAS to review your case.

Sorry we cannot be of further help,

ThePOGG