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BetVictor - closed my account

Ruling

Declined - This player's complaint is already being reviewed by BetVictor's designated ADR IBAS. As a fellow ADR we have to defer the complaint to them.

Read our BetVictor Casino Review.

Player's Complaint

I had 6000 in my account, but they just closed it.

Dear [EDIT],

In response to our recent enquiries regarding your BetVictor account, we would like to advise you that your account with us has been permanently closed following our investigation into your activities on our site.

BetVictor reserves the right to suspend or close your account at any time and for any reason, included but not limited to the circumstances set out in Section 11 of the Terms and Conditions.

Following our decision:

• No activity shall be permitted (including deposits, withdrawals, betting or gaming)

• No bonuses or contingent winnings will be credited to your Account

BetVictor reserves the right to withhold the funds in your account from you where we suspect you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with Prohibited or Fraudulent Practises or Dishonest activity.

Should you wish to make a complaint regarding this decision please refer to our Complaints and Disputes procedure as set out in Section 18 of the Terms and Conditions.

Kind Regards,

[EDIT]

Account Management

BetVictor

Read the casino review

7 Responses

User icon
ThePOGG
May 5, 2017

Hi riverhen - welcome to ThePOGG.com!

My first question has to be, have you engaged in any of the following:

10.1 The following practices (or any of them) in relation to the Services constitute "Prohibited Practices" and are not permitted and will constitute a material breach of the Terms and Conditions. We will take all reasonable steps to prevent and detect Prohibited Practices and to identify the relevant users concerned if they do occur. Any action we take in respect of the same will be at our sole discretion:

10.1.1 abuse of bonuses or other promotions;

10.1.2 using unfair external factors or influences (commonly known as cheating);

10.1.3 collusion with other individuals using the services;

10.1.4 conspiracy with other individuals, organisations or bookmakers;

10.1.5 taking unfair advantage (defined in 10.7);

10.1.6 opening multiple accounts including Duplicate Accounts;

10.1.7 use of internet "bots" and/or automated script; and

10.1.8 use of software tracking programmes.

Secondly - have you engaged with the BetVictor complaint policy as outlined in section 18 of their terms and conditions?

Thanks,

ThePOGG

User icon
riverhen
May 9, 2017

I asked them what was wrong but they haven't replied for quite a few days. Can you ask?

User icon
ThePOGG
May 10, 2017

Hi riverhen,

We will ask, but I need you to answer the questions asked above.

Thanks,

ThePOGG

User icon
riverhen
May 10, 2017

I am sure I have not broken any of their terms.

User icon
ThePOGG
May 10, 2017

Hi riverhen,

Have you followed the BetVictor complaint policies as outlined in term 18. of their terms and conditions?

ThePOGG

User icon
riverhen
May 11, 2017

Yes, I have sent messages to [email protected], IBAS and even the EU, but have no reply. Can you contact them?

User icon
ThePOGG
May 11, 2017

Hi riverhen,

I'm afraid if you've already contacted IBAS, as BetVictor's designated ADR and given that we hold the same accreditation as them, we have to defer your case to IBAS.

You should expect it to take time for IBAS to review your case.

Sorry we cannot be of further help,

ThePOGG

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riverhen consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 5, 2017

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