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Bet2U - complaint my $3500
Ruling
Found for the Player - Despite our repeated efforts to contact Bet2U to discuss this issue we have received no response whatsoever from the operator.
Player's Complaint
I have $3519 balance which is my deposit and i did not won in this site.
I have screenshot of my deposits and withdrawals, my deposits are $5260 and my paid withdrawal is $1500.
My deposit was rolled over many times.They won't process any of my ithdrawal requests.I passed all the verification process successfully.
I tried to talk with email and chat support but When i chat with support they say i've submited your request to relevant department and won't say why they don't pay my withdrawal request.
My username is my email: [EDIT]
Max withdrawal via crypto is $500 and should be paid less than 12 hours according their rules.
If you want any other information please tell me.
11 Responses
Hi mycomplaint2023,
Your emails reference contacting a lawyer in Curacao. What advice did you receive from your legal representation?
Thanks,
ThePOGG
I tried it, but i couldn't find a lawyer to accept my claim.
Hi mycomplaint2023 - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
You have chosen to play with a weakly licensed property. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG
Hi,
I've read it, and now i'm ready for next step.
Please inform me hat should i do.
Thanks.
Hi mycomplaint2023,
We will revert to you if we receive any useful response from the operator.
Thanks,
ThePOGG
Date – 03/09/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Date – 10/09/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Date – 17/09/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Hi mycomplaint2023,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
Because they are scammers.
Ok thank you so much.
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Agreement
mycomplaint2023 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Any involved parties
August 14, 2023
Hi mycomplaint2023 - welcome to ThePOGG.com!
Please forward all communications you have had with the operator about this matter to [email protected].
Thanks,
ThePOGG