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Bet365 - Permanent closure of account without notice


Declined - Bet365 are a private business and entitled to decline custom from any person for any reason that is non-discriminatory. This is not something we would intervene in.

Read our Bet365 Review.

Player's Complaint


I did 2 self exclusions in bet365. I did it twice and in both cases period was 6 months. There was no option to choose break for longer period.

Recently I logged in into my account and found out my account is permanently closed.

Management decided to close my account and bet 365 did not even notify me about it. When I tried to get information, they provided me just with basic info - management decision.

After I insisted on more info, they provided me with info that they closed my account because I self-excluded myself twice.

Now arguments:

- I did self exclude myself twice

- in both cases I could not use break option

- I did it because I needed to focus on my projects at work and did not want to be disturbed with my gaming activities


- they can't close accounts without any notice

- they can't close account based on 2 self exclusions - this is not in line with T&Cs

Can you please advise?


Read the casino review

2 Responses

User icon
January 7, 2020

Hi jsavik - welcome to!

Unfortunately there's nothing we can do to help you in this instance. Bet365 are a private business and entirely within their rights to refuse to accept custom from any player for any reason that is non-discriminatory.

Sorry we cannot be of further help.


User icon
January 7, 2020

ok,thanks. Thought you might provide me with some support. You can close this case. BR [EDIT]

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jsavik consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet 365
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Hillside (UK Sports) LP

January 7, 2020

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