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Bet365 – Permanent closure of account without notice

Ruling

Declined - Bet365 are a private business and entitled to decline custom from any person for any reason that is non-discriminatory. This is not something we would intervene in.

Read our Bet365 Review.

Player's Complaint

Hi,

I did 2 self exclusions in bet365. I did it twice and in both cases period was 6 months. There was no option to choose break for longer period.

Recently I logged in into my account and found out my account is permanently closed.

Management decided to close my account and bet 365 did not even notify me about it. When I tried to get information, they provided me just with basic info - management decision.

After I insisted on more info, they provided me with info that they closed my account because I self-excluded myself twice.

Now arguments:

- I did self exclude myself twice

- in both cases I could not use break option

- I did it because I needed to focus on my projects at work and did not want to be disturbed with my gaming activities

Complaint:

- they can't close accounts without any notice

- they can't close account based on 2 self exclusions - this is not in line with T&Cs

Can you please advise?

Thanks

Read the casino review

2 Responses

ThePOGG
Jan 07, 2020

Hi jsavik - welcome to ThePOGG.com!

Unfortunately there's nothing we can do to help you in this instance. Bet365 are a private business and entirely within their rights to refuse to accept custom from any player for any reason that is non-discriminatory.

Sorry we cannot be of further help.

ThePOGG

jsavik
Jan 07, 2020

ok,thanks. Thought you might provide me with some support. You can close this case.

BR
[EDIT]

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Agreement

jsavik consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet 365
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Hillside (UK Sports) LP

January 6, 2020