Bet365 – Permanent closure of account without notice

Ruling

Declined - Bet365 are a private business and entitled to decline custom from any person for any reason that is non-discriminatory. This is not something we would intervene in.

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Player's Complaint

Hi,

I did 2 self exclusions in bet365. I did it twice and in both cases period was 6 months. There was no option to choose break for longer period.

Recently I logged in into my account and found out my account is permanently closed.

Management decided to close my account and bet 365 did not even notify me about it. When I tried to get information, they provided me just with basic info - management decision.

After I insisted on more info, they provided me with info that they closed my account because I self-excluded myself twice.

Now arguments:

- I did self exclude myself twice

- in both cases I could not use break option

- I did it because I needed to focus on my projects at work and did not want to be disturbed with my gaming activities

Complaint:

- they can't close accounts without any notice

- they can't close account based on 2 self exclusions - this is not in line with T&Cs

Can you please advise?

Thanks

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