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Bet365 – Permanent closure of account without notice


Declined - Bet365 are a private business and entitled to decline custom from any person for any reason that is non-discriminatory. This is not something we would intervene in.

Read our Bet365 Review.

Player's Complaint


I did 2 self exclusions in bet365. I did it twice and in both cases period was 6 months. There was no option to choose break for longer period.

Recently I logged in into my account and found out my account is permanently closed.

Management decided to close my account and bet 365 did not even notify me about it. When I tried to get information, they provided me just with basic info - management decision.

After I insisted on more info, they provided me with info that they closed my account because I self-excluded myself twice.

Now arguments:

- I did self exclude myself twice

- in both cases I could not use break option

- I did it because I needed to focus on my projects at work and did not want to be disturbed with my gaming activities


- they can't close accounts without any notice

- they can't close account based on 2 self exclusions - this is not in line with T&Cs

Can you please advise?


Read the casino review

2 Responses

Jan 07, 2020

Hi jsavik - welcome to ThePOGG.com!

Unfortunately there's nothing we can do to help you in this instance. Bet365 are a private business and entirely within their rights to refuse to accept custom from any player for any reason that is non-discriminatory.

Sorry we cannot be of further help.


Jan 07, 2020

ok,thanks. Thought you might provide me with some support. You can close this case.


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jsavik consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bet 365
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Hillside (UK Sports) LP

January 6, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.