Bet365 - has no respect for players privacy and locked my account unfairly
Found for the Casino - While we appreciate this player's frustration with the verification process, source of wealth checks are required by Bet365's license.
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I've been playing in bet365 for years now. I'm a professional punter and use lots of bookies. And so I wager lots of money in some and use other just for couple of diferent bets as bet365 that has lots of markets.
I was contacted by bet365 about my use of neteller, they said I need to send a print to see where the money came from, so I sent it, because I have nothing to hide. All they saw was some friend returning some money they owed me and some bookies sending me money if I recall correctly. Then they asked me to send information about the people sending me money. And I told them I wouldnt send information about friends of mine that dont have to be bothered in their personal lifes just because I place some bets there. The took the neteller option from me, and from there on I could only deposit using VISA and so on. I moved on from there because it wouldnt stop me from working.
2 weeks ago they called me again asking for an enhanced verification. It was fine with me. They asked me what I do for a living and if I could send paychecks and where I had my money and all kinds of personal information. I felt they aren't entitled to that kind of information and I told them so. They said it would be mandatory to unblock my account. So I explain to them that I'm a sports punter and I live from that, and my money is in other bookies.
From that they requested I sent screenshots from all the bookies I work with providing statements about my bets I believe.
My answer was no. I don't believe it's within the right of a bookie, to have access to all my life because I use it, and doesn't give them the right to see all my work as they see fit. My work as value and if I would send it to anyone I would charge for it, why would they have the right to get it for free?
I no longer want to use this bookie, but would like them to give me my money back as I've provided the documents required to verify a bet365 account besides things that clearly are private and intelectual property.
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