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Betamo - 3rd party deposits

Ruling

Found for the Casino - This player has deposited via a payment method that does not belong to them in violation of terms and conditions.

Read our Betamo Casino Review.

Player's Complaint

A short description of your claims:

Hi there

I was a player of Betamo.com (N1 Interactive Ltd) from three weeks now.After opened an account with them,uploaded the documents and made a test withdraw everything worked fine. I play and I loose no problem with that. Used two other CC of my friends to deposit after mine was emptied and they got through with no problems.also send the photos of the other CC i used to deposit.i won and made a withdrawal request,but it comes up I wasn't verified,than i couldn't access the site around 3 Am 3.05.2020,and i woke up with a closing account email from them because they considered me FRAUD. This very disappointing and insulting,just for 4000 Euro they discriminate people like that.i have recorded everything,gameplays,emails,winnings everything. I am from years in a similar industry and I know what regulatory means. I opened an account with them because they were licensed from MGA, because things work the same in my industry. I am not a political person,but i want an answer from them before starting to act in other legal ways.

Thank you, waiting for an answer

Read the casino review

5 Responses

User icon
ThePOGG
June 1, 2020

Hi albaniapl - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to help you in this instance. Betamo carry the following term:

"Betamo Casino does not accept third party payments. You must make deposits only from a bank account, bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name. If we determine during the security checks that you have violated this condition then your winnings will be confiscated and original deposit returned to the owner of the payment accoun; Betamo Casino also is not responsible for any lost funds deposited from third party accounts."

If you have been depositing via payment methods that are not in your own name you have broken the above terms. As such winnings will be considered void and deposits will be refunded to the payment accounts.

Sorry we cannot be of further help.

ThePOGG

User icon
Albaniapl
June 1, 2020

I see

Well anyway forget the winnings,but they didn't refund any of the credit cards used. Either mine or my family credit cards.

User icon
ThePOGG
July 2, 2020

Hi Albaniapl,

Playamo inform us that the deposits have been refunded. Can the account holder confirm receipt of the refunds?

Thanks,

ThePOGG

User icon
ThePOGG
July 10, 2020

Hi Albaniapl,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
July 16, 2020

Hi Albaniapl,

If we haven't heard from you by Friday the 24th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Albaniapl consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

June 1, 2020

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