Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.
Read our Betamo Casino Review.
Have been gambling on (betamo) for a long period of time and i kept on gambling, even with the new laws and regulations to see if (betamo) is doing everything according these laws and regulations.
That is not the case and they also closed down my account, without any reason or consent of the player, this is not allowed and another reason why i would like my money back on my bank account.
(1) "dutch" people under the age of 24 have a loss limit of €400 on every casino, this limit resets every month, there is no limit on betamo.
(2) betamo is not allowed to send bonus offers or give out any bonuses to "dutch" people under the age of 24, they can also not show or give out advertisements about this.
(3) betamo should have contacted me about irresponsible gambling once they noticed, point (1) and the multiple withdrawals that happened in a short period.
(4) betamo is not allowed to close down a account, without any reason or consent of the player itself.
(5) betamo is not allowed to let "dutch" players gamble without a valid and active proof of identification.
Have had contact with (betamo) "support agents" about this and they don't want to help me any further, they keep on saying things that should not even matter.
Would like to get my money back from "29 december to 7 februari" on my bank account if that is possible, the ammount of this time period in total is (€975).
I also started a case with the police about this here in "The Netherlands", because this should not be happening and it's just unacceptable.
Hope to hear from this company soon,
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J3ms consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 8, 2022