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Betamo - Account and withdrawal
Ruling
Found for the Casino - The submitting complainant has opened multiple accounts in breach of operator terms and conditions. As such there is nothing we can do to assist them.
Read our Betamo Casino Review.
Player's Complaint
I have opened an account at BetAmo as I have closed my previous one a while back as I did not felt like gambling anymore. However I have changed my mind.
After opening the account, I succesfully deposited 75.00 EUR and after playing some roulette, I turned it into 750.00EUR.
After the win, I wanted to cash out 700.00EUR. To do so, I had to verify my details. I sent in everything to make the cash out possible. However, it got denied.
Shortly after, I received an email sayin there is a duplicate account and I’m breaking the rules and that my account will be closed after the withdrawal.
First of all, I did not break any rules or at least nog intended to. I once had an account yes, but I closed that one. So at the moment, I have only ONE account which is this one.
Second of all, I should be able to cash out 700.00EUR. I fairly won that and again, I did not break any rules.
All I want is the money I have fairly won. I will find another casino if they really are closing my account.
3 Responses
TOS are there to clearly state what and what not, which at this point it does not. There is also nowhere to be found that once you close your account, you are unable to open another one. No warning, nothing in the TOS.
Hi inflexzyhe,
I'm sorry but we cannot agree with your statement above. The Betamo terms of use are absolutely clear:
"Each player can create only one (1) personal user account. Creating multiple accounts by a player (“Duplicate Accounts”) can lead to termination of the accounts and suspending of all payouts."
The above statement is absolute, it does not contain exclusions in instances where you've closed an account. It states that players can "create" only a single account.
I'm sorry but there is nothing further we can do to assist you.
ThePOGG
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Agreement
inflexzyhe consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- BetAmo
- Malta Gaming Authority
- N1 Interactive Ltd
September 30, 2021
Hi inflexzyhe - welcome to ThePOGG.com.
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
Unfortunately there is nothing we can do to assist you in this instance.
Effectively all online operators have clear terms stating that you can only open one account. They do not state you can only have one "open" account. You can only have one account full stop. If you have opened a second account you have breached the operator's terms of use and any play on this account would be considered void.
Sorry we cannot be of further help.
ThePOGG