Betamo - bonus issue

Hi jonnis3 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

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To summarise.

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Firstly, you need to clearly detail the specifics of your complaint here, with your complaint submission. We do not place any limits on the text you can submit, so you should have no issues adequately explaining the issues you have experienced. We do not accept complaints in other formats.

Secondly, this service is here to resolve disputes relating to gambling transactions, not to award damages or compensation. If you are looking for compensation you will need to pursue your matter via the court systems.

Please include the exact balance that you are contesting in your full complaint submission.

Thanks,

ThePOGG

With encouragement from European Consumer Centre Malta to contact MGA

Furthermore, you can also try to refer your query to the Malta Gaming Authority. You can lodge a complaint with MGA through the following link:

https://www.mga.org.mt/support/online-gaming-support/

With encouragement from MGA to contact ADR I send you my complaint.

Dear [EDIT],

Ticket Ref. [EDIT].

We have already informed you that as per the directive you have to contact their ADR or else you can file a legal report. Please be guided accordingly. Have a nice day.

Regards,

MGA Player Support Administration

For this reason I am sending you my complaint after N1 Interactive Ltd ignored my lawyer's invitation to mediate as well as my personal messages.

For these reason i trust you to investigate my Case and complaint and protect anothers consumers from [EDIT] Company in Malta and EU.

For these reasons i sent you my complaint.

On your platform I can not upload the file because it is too large for this reason I have send you the link to download all the details of my complaint.

[EDIT]

Please protect others player-consumers of fraud company N1 Interactive Ltd.

I sent you my complaint to investigate my case and protect other players from stealing their legitimate winnings.

[EDIT]

Due to the data and the damages I suffered and are fully justified by my lawyer initially the amount of 18,000 euros was reported before my complaint to adr at least 4 times by me however despite my justification how much I have been charged since the company ignores my lawyer's letters for full compensation of total damages that would have been avoided [EDIT].

The company chose to continue its fraud until the end by creating a domino of damage over 686.706,24 Euro (see letter of my layer) that I still face not only financially but also in my mental health which is confirmed by my psychiatrist who I had to seek help and to this day I am forced to take medication [EDIT].

I hold the company responsible for the damage I have suffered and they would have avoided it if it had shown due diligence and [EDIT].

I believed that we had a valid contract which was fulfilled by me and I was deceived at all levels by the company and all the service for this reason I believe that the company must bear all the losses [EDIT].

It is worth mentioning in the context of the certification and while they had all the necessary documents, 90 days of bank transactions were requested, which I consider unacceptable and I consider that from the first moment they were looking for a way not to pay my profits.

I played for 5 consecutive days for 12 consecutive hours and when I stopped and asked for a withdrawal as they unjustifiably did not complete the certification of my account and were late and while they finally complete the certification and pay my first application in the second application they activate my money stolen plan. turnover over 990,000 euros according to the history and basis of my deposit [EDIT].

After a personal investigation of my lawyer and mine I am able to certify that the money theft reports are absolutely true. All of this is fully corroborated by the information I provide to you [EDIT] the company contacted me to give me a post-refund bonus if I agree to give it a try a payment called INPAY and will be added to the platform just to express my opinion - something that was not accepted by me.

I am waiting for you after considering my case to receive my compensation and to contribute so that the players receive the greatest possible security

Financial losses are mentioned in detail in my lawyer's request and it is fully justified see the file.

——————————————————————————-

Table of Contents

Α. FACTS​1

Β. CONSEQUENCES​8

1. HEALTH STATUS – PERSONAL RELATIONSHIPS​8

2. PROFESSIONAL LEVEL​10

3. TO MY RELATIONSHIP WITH MY MOHER & HER COMPANY ([EDIT])​11

4. ABOUT MY MONEY WASTE DUE TO THE FEES OF THE AUTHORIZED ATTORNEY-AT-LAW​12

C. ABOUT YOU​13

D. LEGAL PART – APPLICABLE LAW​14

1. TORT LIABILITY​14

2. COMPENSATION​16

Ε. REQUESTS​19

Α. FACTS

Gambling fascinates its fans as much as it annoys its critics. It is based on the deep desire of man to take risks and his hope to win large sums of money, and on advanced mathematics and it subjects to the laws of probability. It is based essentially on the risk to win huge prizes (money - objects). These games exist in a variety of forms and could not be out of Internet, which plays a significant role in the lives of all of us. More specifically, online casinos, also known as virtual casinos or internet casinos, allow players to play and bet on online casino games. Online casinos usually offer payouts and payouts that are better than those on land-based casinos, while in many of them, higher payout rates exist, some of which are posted on websites. One website that provides online betting is Betamo.com.

On 31 October 2019 I created an account on website https://www.betamo.com/ and started gambling by depositing an amount of 50 euros, which was lost after 582 bets.

On the following day (01/11/2019) I deposited once again another amount of 50 euros into the above account and received from the casino a VIP bonus in the amount of 30 euros, valid until 08/11/2019 and under the condition that this amount will be gambled at least 40 times (EXH. 1). Bonuses in online game rooms are a strong motivation for players and for the rooms themselves a kind of marketing to attract even more players and even bigger deposits. By paying the bonus condition, at the end of the day I kept the amount of 343.78 euros in my account.

Although my account showed available balance as the selections I made were verified, I was not always able to withdraw money from my account and many of my withdrawal requests were rejected, as shown in my Account Transaction History, where the rejections are shown in red and are marked as 'Discarded' (EXH. 2). Already since 5 November 2019 my attempts to withdraw an amount of 4.000 euros were rejected.

Continuing to make profitable bets on 14/11/2019, the deposits of my accounts amounted to 70,001.23 euros and on the same day I decided to request the withdrawal of the amount of 4,000 euros, which however was rejected, after my application (EXH. 3) in combination with the total transactions of my account (EXH. 2).

To understand the rejection I contacted your casino support team on the same day, and specifically I sent them a message at 7:30 pm from my email address [EDIT] on a live chat platform that provides the company website, and via which I asked them the following:

“Good evening.

Missing 68,000 € from my account. My account was successfully audited and paid all withdrawals. I also have receipts in my personal email for this and from the VIP and Customer Service departments. They even gave me information on the withdrawal limits.

I made a deposit of 50 € and got a bonus of 30 €. Then I broke the bonus and the money was withdrawn. During the bonus I never spent 4 € per game until the bonus was broken. My winnings were obtained exclusively from money that was no longer a bonus. And this is disproved by the fact that it was an immediate withdrawal. I require a refund immediately on my account and withdrawals made on your terms.

The bonus of 30 € broke when it reached € 2000. There was then no other bonus as they were no longer available and withdrawn. Whenever your claim is not valid as my winnings were made without any bonus restriction and paying all bets and this is also from the historical record.

I demand that the money be immediately refunded to my account and the withdrawals made on the basis of your terms, otherwise I will sue.

[EDIT]”

On the same live chat at 9:17 a.m. the Support Team of the Casino answered the following (EXH. 4):

“You are absolutely right, your bonus was won back without any violations, but according to the rules of our casino, the maximum withdrawal of funds won from the bonus is 10,000 euros. You received a bonus on your deposit, you won it back, and then continued to play, this is your money, but the maximum amount you can withdraw from this money is 10,000 euros. This is indicated in the bonus rules of our casino.

Best Regards,

Casino Support Tem”

​On the next day 15/11/2019 around 12:20 a.m. I sent once gain an email from my person email address (EXH. 5), via which I underlined the loss of 64.000 euros from my account and emphasized meanwhile that all those profits cannot derive from a bonus, drawing the attention to the competent persons [EDIT].

​The called persons replied to me on the same day (15/11/2019) at 8:32 p.m. to my email address, and informed me again about the maximum available profit amount and in particular they referred me to the Bonus Terms and Conditions of Casino (EXH. 7) and more specifically to the provision: “When playing with an active bonus, the real money is played first, followed by the bonus funds.” (cond. 1e) and to the fact that “The maximum winnings that will be paid out resulting from a cashback bonus, comp points bonus. Tournament bonus, a personal VIP bonus or the weekly bonus will be 10,000 EUR/USD/CAS, 100,000 NOK, 50,000 PLN. Please note that any amount in excess will be forfeited prior to requesting a withdrawal. It may take up to 14 business days to review each specific case.” However, the above terms under the conditions of the website do not apply in this case, whereas, as I mentioned above, from the first day of application of the bonus (01/11/2019) I had already bet over 40 times the amount. Furthermore, I was never informed of these terms, and only a posteriori, while the casino in the context of its bona fide and honest operation should have informed me during the grant of the bonus for the maximum amount of winnings I could achieve, as if I knew that my winnings can reach up to 10,000 euros, I would not bet more, when I reached that amount, and I would probably not seek my winnings to exceed 70,000 euros. The specific policy of the casino is nothing but blatant injustice on its part, which unequivocally contradicts its advertisement about its biggest winner, who is said to have won 46,520 euros.

On 16/11/2019 at 5:57 p.m. I sent again an email on live chat to the Support Casino Team (EXH. 8), via which I explained that the term no 1d was added on the website 14 days after my profits and 14 days after my log in. In particular, I asked again the money refund, otherwise I would refer the case to a lawyer, [EDIT].

On the same day at 11:04 a.m. via my new message (EXH. 8) I informed that the Lawyer of Malta has notified to me that the profits has nothing to day with the term no 1d, whereas the bonus rules don’t apply in my case while the profits amount to 2,000 euros. In this case when the profits reached the amount of 11,000 euros and at the last turn I was given the chance to gamble, I should have been informed that from this the amount of 1.000 euros cannot be withdrawn and that I can gamble or withdraw the rest 10,000 euros.

On 19/11/2019 at 10:50 p.m. (EXH. 9) the Support Team of Casino answered to me that my claims are not right and referred me again to the Terms & Condition, indicating to me that I ignore them on purpose. I have also been informed that your decision that my money will not be refunded is final and that I may in my judgment initiate any proceedings.

On 30/11/2019 at 1:02 a.m. I sent once again a message (EXH. 10) in the context of live chat via which I underlined that my profits in amount over 70,000 euros cannot exclusively derive from a bonus in amount 0f 30 euros, [EDIT]. You have been informed for the first time about the costs of my lawyer, which amount to 18,000 euros and that we have already contacted the Malta Gaming Authority (MGA). I pointed out and warned you mainly that if it turns out that I am right and that my allegations are valid you will have to pay me 18,000 euros for the fee of my attorney, as he was assigned exclusively to settle this issue, and I have the right to claim that amount from you.

On 07/12/2019 at 02:44 a.m. and at 10:19 a.m. (EXH. 11) and without meanwhile having received any answer, I sent once again messages, underlining the same things, namely that:

a. the amount of 64,000 is removed from my account,

b. I applied to the Malta Gaming Authority (MGA) for the solution of the issue,

c. the costs of my attorney's fee amounted to 18,000 euros and if it turns out you will have to pay them to me, and

d. you must rectify immediately, otherwise I will [EDIT] take legal action against you.

Following and insisting on your positions, the Support Team insisted on what had already been said so far, and more specifically that:

a. my request to cancel the withdrawals has been considered,

b. I could only withdraw all the money in my account when it came from non-bonus amounts,

c. any amount is deemed to come from the bonus even after it has expired, when it is related, and

d. the maximum withdrawal option is 10,000 euros

Any request for payment of the winnings was delayed due to technical reasons. Furthermore, I was constantly given bonuses (eg the letter on15/11/2019 at 11:49 am - EXH. 12A & the letter from 26/02/2020 at 12:03 pm letter - EXH. 12B), which made me more and more suspicious that your only goal was to break a rule and take away my profits.

Your abusive conduct was not limited to the above, but you continued to offer higher betting amounts and delayed my identification process by requesting documents, the processing of which took more than a week, as indicates the application for identification documents (EXH. 13).

The culmination of your misleading conduct, however, is this: despite your refusal to pay me all the winnings and constantly emphasizing to me that the maximum withdrawal amount is 10,000 euros you have posted on your website (as early as 14 / 11/2019) and until the end of last year my name as the player with the highest winnings and the biggest "wins". In other words, you present me as the "model" of the biggest winner among the players who bet on this platform and the one with the most winnings, which in fact you did not give me the right to receive!

Whereas all the communications failed and had absolutely no result, I assigned the handling of the case to my attorney-at-law, [EDIT] (Rg. Nr. [EDIT]/ Thessaloniki Bar Association) while informing that the lawyer's expenses amount approximately to 18,000 euros (as it appears from the number B / 15-06-2020 issued Invoice - EXH. 14), as stated above, and that you will be obliged to pay them if it turns out that my allegations about the unfair system are true and the abusiveness of the terms and conditions of the games.

On 10/02/2020 I contacted the arbitration service "THE POGG", based on the indication on your website that in case of disagreement we should contact it to submit any report / complaint.

On 13/02/2020 at 10:30 a,m. I received an automated email from the above service ([email protected]), via which I was informed that my request is under examination (EXH. 15). The arbitration service even posted on its website my case, which includes exactly my report and all the actions [EDIT] (EXH. 16), the exact content of which is as follows:

«Ruling

Resolved - A dispute about promotional terms and conditions has been resolved and this player has confirmed that they have now been paid in full by Betamo Casino.

Read our Betamo Casino Review.

Player's Complaint

Betamo casino refuses to pay me my winnings amounting to 64.001,23€.

Brief history

On the 31th of October 2019 I deposited 50 euros on the gambling website Betamo.com. and lost it the same day after placing 582 bets.

On 1st of November 2019 I proceeded with a new deposit of 50 euros and received from the casino a VIP bonus of 30 euros, which was valid until the 8th of November 2019.

According to the 1h general term and condition of playing with bonuses: All deposit bonuses and free spins have to be wagered x40. I started gambling on the 1st of November, having 80 euros in my account, and after placing many bets I completed this required term on the same day and at that point I had a balance of 343,78 euros in his account.

Afterwards, with the aforementioned amount I continued betting on the casino for two weeks (1-11-2019 to 14-11-2019) winning a significant amount of money. More specifically, on 13th of November 2019 I had on my account an amount of 70.001,08 euros. Later, that day I withdrew from my account 4.000€.

On 14th of November 2019 17:43 I placed one last bet and at that point my account had the total amount of 70.001,23 €. I decided to stop betting and requested a withdrawal of 4.000 €, which was denied. Immediately I contacted the casinos’ Support team in order to solve the problem concerning the denied withdrawal. I was surprised to find out that he will not be receiving the total amount of his winnings (74.001,23€) but only the amount of 10.000€.

They claimed that according to the casinos’ Bonus Terms & Conditions: 1e. When playing with an active bonus, the real money is played first, followed by the bonus funds. As a result of my deposit (50€) and bonus (30€), all the further winnings come from the bonus.

Therefore, according to Bonus Terms & Conditions: 1d. The maximum winnings that will be paid out resulting from a cashback bonus, comp points bonus, tournament bonus, daily deposit bonus or the weekly bonus will be 10,000 EUR/USD/CAD, 100,000 NOK, 500,000 RUB, 50,000 PLN.

In this case the aforementioned terms are not applied because, as I stated to the casino, I had already wagered the VIP bonus x40 times so it was no longer valid therefore my following bets were made with real money. As a result, the bonus terms and conditions do not apply to my final winnings. The casino dismissed my allegation and insisted on paying me only the amount of 10.000€. Therefore, considering that I had already withdrawn 4.000€ on 13-11-2019, they confirmed another withdrawal of 4.000€ on 14-11-2019 and a last one of 2.000€ on 15-11-2019 and thereafter ignored my constant payment reminders.

In this case the conduct displayed by the casino and the aforementioned terms are highly unfair. First of all, after I wagered 40 times the bonus amount I completed the required 1h term so after that he wagered with real money free from the bonus’ terms. Furthermore, I had the right to be properly informed about the Terms and Conditions, concerning the maximum winnings that will be paid out resulting from a bonus. The casino should have informed me about this particular term. However, in this case the casino never informed me that I had reached the maximum withdrawable amount of 10.000€ and let me play for two weeks, with the hope that I will lose the money. It is worth mentioning that throughout this whole period, that I continued playing, the casino was in constant communication with me for identification purposes, so they could have informed me accordingly. Had I known that I could only win 10.000€ I would have stopped placing bets when I reached this amount. My lack of information about this specific highly unfair term, resulted in me continuing placing bets and winning the total amount of 74.001,23€.

Moreover, I was strongly convinced that I would receive my winnings because the casino placed an advertisement on their website, for over one month, under the title THE BIGGEST WIN [EDIT] ,46.520,00, in The Wiz. This advertisement is a characteristic acknowledgment of their debt to me, otherwise this advertisement can be considered as a misleading and unfair promotional scheme.

Finally, after my dispute and communication with the casino they added in 1d. general term and condition of playing with bonuses (1d. The maximum winnings that will be paid out resulting from a cashback bonus, comp points bonus, tournament bonus, daily deposit bonus or the weekly bonus will be 10,000 EUR/USD/CAD, 100,000 NOK, 500,000 RUB, 50,000 PLN.") the following term: Time-frame set for examination for each specific case is set up to 14 working days. The sole reason for this was to dismiss our dispute under this specific term. Considering the fact that you have the authority to receive complaints from players arising out of the services provided by BetAmo online casino, I address you for all the above.»

​

On 28/02/2020 at 12:23 a.m. and probably as a result of my report, you sent me a message (EXH. 17) on live chat and informed that the seizure has been lifted, and that I can withdraw amounts from the account whenever I wish, but always within the limits of the Company Regulations (EXh. 18), ie up to 4,000 euros per day, 10,000 euros per week and 40,000 euros per month. As it results from the detailed summary of my account (EXH. 2) already from 11:14 a.m. of the same day the green indication "ACCEPTED" appeared regarding the amount of 64,000.23 euros.

It is worth noting that the money was returned in the form of a GIFT and I was offered to return it by the Inpay method, exceptionally in my case, in order to express my opinion on this system.

​

However, despite my repeated calls for payment of 17,459.20 euros, as the amount of the legal fee I paid in the effort to resolve the issue, you never responded and your intentions were not notified to me.

Β. CONSEQUENCES

1. HEALTH STATUS – PERSONAL RELATIONSHIPS

From the first time that I logged in and created my account on the website of your casino (i.g. on 31/10/2019) until 12/11/2019 I was gambling for 10 hours or more per day, being “addicted”, while you have neither intervened nor made any recommendation.

You were constantly requesting identification of my details, and under the pretext of the mandatory verification of my identity (eg overview of the movements of the last 90 days) you delayed the withdrawal of money from my account.

The consequence of my inability to withdraw money from my account was to lead my health to a great extent in jeopardy, to suffer from psychosomatic disorders. I had actually gone through a phase of depression without realizing it, I was indifferent to everything and could not concentrate. Anxiety overwhelmed me, I was worried about everything and often I could not get out of bed, and many times I was overwhelmed by all the events to the point that I could not sleep. I had lost all interest in life, people and everything seemed monotonous and indifferent to me. Until then I was a person with an undiminished mood for social life and I spent most of my free time with my loved ones.

All this pressure and accumulated tension had transformed me into an aggressive man, who behaved and spoke badly, even if there was no reason. My attitude towards my wife had changed drastically, I often did not want to communicate with her and I spoke to her abruptly, even in the slightest.

Apart from the psychological effects of the condition, my physical health condition could not be affected in any way. Due to my nervousness, I found a way out and the food seemed my escape, as a result of which I added 13 kilos in a very short time, while my hair was falling out due to stress.

On 20/02/2020 whereas I could not stand myself this entire situation, I visited the psychiatrist of [EDIT], in order to examine me, to diagnose my mental illness and recommend the appropriate treatment, where our first session took place (EXH. 19), which cost me the amount of 67.04 euros.

On 14/05/2020 - when my second visit took place, which costed me 40 euros – I received my doctor's opinion, valid for any legal use ([EDIT]), which diagnoses that I suffer from a moderate depressive episode, adjustment syndrome, and gambling addiction and in particular states verbatim:

“According to current information (and possibly a previous history) mental stress, symptomatic problem, mental illness.

Status and social status: With the help and supplementation of the spouse: Not effective, additional medication may be needed. He is relatively disoriented. He also has anxiety and fear of going out. Indications: abnormal gambling, gambling addiction, sleep disorders, depression, frustration, fear and anxiety. Vanity, feelings of emptiness, loss of interest, lack of driving, lack of adaptability, setbacks, reduced tolerance, problems with consciousness, strained thinking, worries, changing eating habits, and therefore increased his weight. Some feeling of anxiety. I used to have suicidal tendencies, which I do not have now. He had won 74,000 euros in an online casino in the fall, of which he could initially receive only 10,000 euros and then received the remaining 64,000 with the help of a lawyer. Since the autumn of 2019, his psychology has dramatically changed. He is melancholy and relatively irritable (aggressive). He previously worked as a salesman in a retail and wholesale business. He used to know how to manage football teams. She is afraid to be home alone. Medication for the subjects is considered desirable, as he also suffers from sleep disorders”.

In fact, it was decided that my psychiatric-counseling support and that the amount of 15 mg of mirtazapine and 30 mg of doxolata (ie antidepressants) would be my treatment.

The medical opinion from [EDIT] on 26/07/2020 (EXH. 21) is moving in the same direction, after a visit that costed 90 euros, which confirms that I suffer from depressive Episode, other mixed disorders ([EDIT]), adaptation problems (Adaptionsyndrom) and gambling addiction (Spielsucht).

Characteristically in his description the treating physiciatrist states among other things: "The patient also described that he did not find the problem with the withdrawal limit but an awkward bonus rule (1d) of the casino, with which he had no point of contact¨

Exact relevant memories:

He had won 74,000 euros in November 2019 on an online casino, of which he could only withdraw 10,000 euros because he was blocked by a non-applicable bonus rule (1d). He received the remaining 64,000 euros with the help of a lawyer. Since this incident in November 2019, his mental state has changed significantly.

In the meantime, due to his fears, he needs someone every day to help him (his brother, when his wife is at work).”

On a personal level, my relationship with my wife was clearly affected, a fact that is confirmed by the above report of my doctor and in partricular states:

“The influence of his mental illness and psychological findings on his relationship with his wife should also be emphasized:

His wife had become much burdened in the meantime, he had become very aggressive due to the above incident and she could no longer bear his melancholy and laziness. He was in an extremely bad mood, when he tried twice, to commit suicide.”

​

2. PROFESSIONAL LEVEL

Of course, my aggression was not limited to my personal level, but also to my professional relationships. Pursuant to the indefinite employment contract from 30/06/2017 (EXH. 22) I was contracting with the food trading company under the name [EDIT, to which from 01/07/2017 I provided my services as a seller for a net monthly salary of 1,850 euro.

I was abrupt and aggressive towards the clients and I did not serve his wishes as usual, as I used to until then, obviously being influenced by my intense emotional charge. As a result of the above, on 30-11-2019 my employment contract was terminated and I was notified of the termination by letter (REF. 23) sent to me by its then legal representative and administrator, who also receives my mother (see EXH. 24- certificate of marital status) and according to the exact content of which:

«Dear [EDIT],

We hereby denounce the employment relationship between you and us extraordinarily and indefinitely for an important reason. We are obliged to take this step due to serious breaches of your duties.

As we have already explained to you, approximately on 21/11/2019, we consider it as proven that on 15/11/2018 you breached the obligations of your employment contract by verbally attacking clients and colleagues and refusing to perform the assigned tasks.

Alternatively we terminate the contract due to the above breaches indefinitely the first on 30/11/2019.

We point out that pursuant to Ar. 38 par. 1 of the third book of the Social Insurance Code you are obliged for an early job search. In particular, you are required to register with the Employment Agency as a job seeker in person no later than three months after the end of your employment relationship. In the event that the knowledge of the end time of the contract and the expiration of the employment contract is less than three months away, it is important to announce one three days after the knowledge of the end time of the contract. To prove the deadline, a notification of a personal data statement and the expiration date is enough, when the personal announcement was repeated after the scheduled agreement. The obligation to announce exists regardless of whether the continuation of the employment relationship was decided by the court or we promised it. You also need to be active in your job search.

Best regards,

Company’ stamp and signatures of the manager and of mine follow.”

The loss of my job and my productive employment in general caused me incredible sadness and suffering, made me even more antisocial, and closed me off. Since then I have seldom come in contact with other people, isolated myself and constantly underestimated myself, blaming myself for the whole situation.

​

3. TO MY RELATIONSHIP WITH MY MOTHER & HER COMPANY ([EDIT)

​

My mother, [EDIT], born on [EDIT], Greek national, resident of Germany, was until recently a manager, legal representative and sole partner of the company under the name "[EDIT]" based in Herne and trading of food, which was established under no. [EDIT] of the notarial deed of recommendation of the [EDIT] (EXH. 25), during which she was appointed sole partner, while as administrator (Geschäftsführerin) was appointed [EDIT]. On 04/09/2012 the recommendation was announced to the competent Chamber of Commerce of Herne (EXH. 26).​

For many years the company flourished and showed significant revenues and progress, with its annual turnover amounting to even about 1.5 million euros. However, around the middle of the previous year 2019, the company's prosperity declined significantly, and was in a rather unfavorable position.

​

In view of the circumstances and given my secure winnings on the bets I had promised my financial support to my mother. She herself, based on my promises about my effort to support the operation of her company, had begun to pay off her past debts, setting aside current accounts. My self-esteem had dropped dramatically, and my mother, showing understanding of my situation, did not receive any more money from me, thus making the operation of the business unavoidable.

My mother could no longer manage the company and keep it in place and decided to transfer it to the most important meat supplier, [EDIT]. The transfer took place based on the no. [EDIT] notarial deed of transfer of corporate shares (EXH. 27) dated 06/12/2019 concluded between the former owner and him. The company no. [EDIT] has since changed its name to '[EDIT]", as evidenced by the excerpt from the website of the German Chamber of Commerce (EXH. 28).

This transfer took place under very stressful conditions, as we were afraid of the execution that could hasten to the detriment of my mother due to the debts. We succumbed to the fear that we would lose the business and the debts would remain.

​

Now, as a result of the above, I am ashamed to look my mother in the eyes, and I feel responsible for this turn. As I persuaded her to prioritize short-term debts, promising to support her financially, I am responsible for her problems.

​

However, I gave all these assurances believing that in the normal course of contracts and transactional loyalty, I would be paid the amount of more than 74 thousand of my winnings in gambling. Thus, obvious is the connection and the causal link between the loss of my mother's company and [EDIT], which through your conduct had given the impression that I have in my account all the profits, which belong to me.

4. ABOUT MY MONEY WASTE DUE TO THE FEES OF THE AUTHORIZED ATTORNEY-AT-LAW

Due to the change of the situation and your repeated refusal to allow me to receive the profits from my account, I could no longer manage the case on my own and I referred to a lawyer, namely [EDIT], as mentioned above, whose fee amounted to 17,459.20 euros (EXH. 14). I considered and still believe that the costs of the lawyer's fee are not borne by me, as I would not have entrusted the management of the case to a lawyer, if you did not insist so strongly that I can take up to the amount of 10,000 and that they are not my real profits

On 30/11/2019 at 1:02 p.m. via my message (EXH. 10) in the context of live chat you were informed for the first time about the costs of my lawyer, which amount to 18,000 euros and that we have already addressed the Malta Gaming Authority (MGA- Malta Gaming Authority). I pointed out and warned you mainly that if it turns out that I am right and that my allegations are valid you will have to pay me 18,000 euros for the fee of my Attorney-at-Law, as he was assigned exclusively to settle this issue, and I have the right to claim that amount from you.

On 07/12/2019 at 02:44 a.m. and 10:19 a.m. (EXH. 11) and without having received any response in the meantime I sent messages again indicating the same, including that the costs of my attorney's fee amounted to 18,000 euros and if it turns out you will have to pay me.

However, despite my pressure to fulfill your obligation, you ignored my invitations and never received a response, even if it would confirm your tacit refusal to pay me the requested amount. However, the causal link between the handling of the case (and the consequent costs involved) and your arbitrary rejection for months of my claims and your persistent claims that the profits come to me exclusively from bonuses, with the result that it is possible to withdraw up to 10,000 euros. It was therefore necessary to entrust the handling of the case to an attorney-at-law, who initiated all the necessary legal proceedings, recommended that the incident must be reported to ThePogg and, under pressure from the facts that I was allowed to withdraw the profits.

C. ABOUT YOU

In October of the year 2019 I started to gamble online on the website https://www.betamo.com/ , in which I have logged and created an ccount. On your website it is written that “Betamo Casino is licensed and regulated by the Malta Gaming Authority under the licenses: MGA/B2C/384/2017” (issued on 01/08/2018- see Document 29). Betamo Casino is a part of Playamo Group Partners established and operated under the laws of Curacao. This website is owned and operated by you, a company incorporated under the laws of Malta with registration number C 81457 and registered address at 206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta and no B2C Gaming Service License to provide a service for the purposes of engaging with end consumers (Document 30-Registry Details). At this point it is noted that both N1 Interactive Limited and Direx N.V. (Curacao) and its subsidiary Direx Limited (Nicosia, Cyprus) belong to the same group of companies Softswiss, which offers platforms for online betting, and many websites belong to it.

D. LEGAL PART – APPLICABLE LAW

1. TORT LIABILITY

Pursuant to the Ar. 4 par. 1 of the no. 864/2007 European Regulation (Rome II): “the law applicable to a non-contractual obligation arising out of a tort/delict shall be the law of the country in which the damage occurs irrespective of the country in which the event giving rise to the damage occurred and irrespective of the country or countries in which the indirect consequences of that event occur”. During the time you denied me the refund of the profits I was living in Germany, at the place of my permanent residence (Hauptstraße 184, Herne) thus affecting my personal and professional relations, which I had developed exclusively in this country where I lived, worked and generally worked in the company where my mother used to live. Therefore, pursuant to the provisions of European Law, it does not matter where the damaging event took place, but the place where the damage occurred, namely Herne, Germany (my place of residence and the original registered office of [EDIT], until it was transferred to Castrop -Rauxel), in which case German law is applicable.

Pursuant to the Ar. 823 of the German Civil Code (BGB - Bürgergesetzbuch) anyone who intentionally or negligently breaches another's property or any other right is obliged to compensate the other for the resulting damage (“Wer vorsätzlich oder fahrlässig die Gesundheit, das Eigentum oder ein sonstiges Recht eines anderen widerrechtlich verletzt, ist dem anderen zum Ersatz des daraus entstehenden Schadens verpflichtet.”). The following conditions must be met in order this provision to apply: a) fact (“Tatbestand„), b) illegality (“Rechtswidrigkeit„), c) fault (“Verschulden„), d) occurrence of damage (“Schadenseintritt„), and e) causality (liability-filling) (“Kausalität-haftungsausfüllende„. Although the assistance of these conditions is obvious, a brief analysis of them follows and in particular:

a) fact (“Tatbestand„)

Any human conduct that can be controlled by the will, regardless of whether it is an act or omission, is considered an act of breach, i.e. only unconscious actions that are not controlled by the brain are excluded. The act must infringe one of the legal goods referred to in Paragraph 823 BGB, including property. Property is violated when its assets decrease or its liabilities increase. The act must have been causal for the violation of legal rights. In contrast to criminal law, the relevant theory of adequacy for civil law is applied in parallel with the theory of equivalence. Health is defined as both physical and mental, and occurs when not only physical integrity is at stake, but also when mental balance is at stake, when the emotional world is tested. At the same time, personality should be considered as another good, through its various manifestations, which undoubtedly include professional career and interpersonal relationships, marital, social, etc. At the same time, a conduct is sufficiently causal if it is deemed as appropriate to cause damage in the normal course of events.

In this case, the rejections of my applications for withdrawals of my profits and your constant statements that my profits do not exceed 10,000 euros according to your regulations are acts that have causally damaged my property in many cases, due to job loss, extortionate transfer of the company, the fee of the Lawyer and the psychiatrist. At the same time, the consequences of your fraud on my health were incalculable, as the psychiatrist diagnosed me with a moderate depressive episode, adjustment syndrome, and gambling addiction, as stated in his diagnosis (EXH. 20) as well as my personality, after I was fired from my job and became abrupt and aggressive, something that obviously affected my relationships with my family, my wife and my entire social environment.

b) illegality (“Rechtswidrigkeit„)

In addition, the delinquent conduct must have been unlawful, contrary to a rule of law and not in the exercise of a right. Although you claim that your persistent refusal to grant me all my winnings lies in the terms you have posted on your website and in your regulation that does not allow bonus winnings to exceed 10,000 euros, you did not in fact have the power to deprive me this right, as it is turned out that my winnings did not come exclusively from the bonus. At the same time, it should not be forgotten that it was completely abusive to invoke this term, which was incorporated after my profitable bets, as analyzed above.

c) fault (“Verschulden„)

Liability under § 823 I BGB presupposes fault, i.e. the act is reduced either to the deceit of the perpetrator (knowledge and will) or to negligence (non-observance of due diligence), but not to force majeure (what could not have been foreseen even with extreme diligence and prudence).

In this particular conclusion, although it does not appear that you wished and intended to cause specific harm to me, you could imagine that in the normal course of events it is possible to cause distress, suffering and mental misery to a person by removing him the ability to legally collect his profits. At the same time, you could have predicted if you exercised the necessary diligence - when I was constantly drawing your attention - that my mental disorder would have reached the point where I needed psychiatric care, that all the pressure I was receiving would affect my interpersonal relationships. Finally, I have repeatedly pointed out to you that if you do not comply with my requests, I will entrust the handling of the case to a Lawyer and you will be obliged to pay the fee, which I had estimated at around 18,000 euros, as I had stated.

d) occurrence of damage (“Schadenseintritt„)

In any case, damage must also have occurred in order to establish a claim for compensation, i.e. damage to a legal property. These clearly include the reduction of the value of property, but also the mental suffering, as a shocking fact of mental balance and the loss of work, a major good for the human personality. There is no doubt that I have suffered damage, which in fact manifested itself in most ways, as described above in detail (depression, job loss, tensions with my mother and wife, incalculable expenses, etc.).

e) causality (liability-filling) (“Kausalität-haftungsausfüllende„)

The causality that covers liability is the causal relationship between the breach of legal rights and damages, where the theory of equivalence, the theory of adequacy and the protective purpose of legislation are applied. The breach of legal rights must therefore have been equivalent and sufficiently causal in the occurrence of damages.

In particular, it is obvious that if your conduct and your constant refusal to grant me my legal profits and to allow me to withdraw money, no damage would have occurred and I would have maintained my work, my psychological balance, my healthy interpersonal relationships and I would not have wasted huge amounts on my Lawyer and psychiatrist fees, I would have "saved" my mother's company and it would have saved valuable time and money.

The legal consequence (“Rechtsfolge„) of the above is your obligation to compensation, i.e. repair of the occurred damage.

2. COMPENSATION

Pursuant to the ar. 249 par. 2 BGB if compensation for injury or damage to a person is to be paid, the lender may claim the required amount of money instead of production. (“Ist wegen Verletzung einer Person oder wegen Beschädigung einer Sache Schadensersatz zu leisten, so kann der Gläubiger statt der Herstellung den dazu erforderlichen Geldbetrag verlangen.”).

The concept of loss includes in addition to the compensatory damages (reduction of assets) as well as the deposit loss and the so-called lost profits. Pursuant to ar. 252 of BGB the loss to be recovered also includes the loss of profit, and includes the gain that could be expected in the normal course of events or in special circumstances, in particular after the institutions and arrangements have been taken(“Der zu ersetzende Schaden umfasst auch den entgangenen Gewinn. Als entgangen gilt der Gewinn, welcher nach dem gewöhnlichen Lauf der Dinge oder nach den besonderen Umständen, insbesondere nach den getroffenen Anstalten und Vorkehrungen, mit Wahrscheinlichkeit erwartet werden konnte”).

As a result of the above, you owe to me pursuant to the combination of the articles no 823 and 249 of the German Civil Code (BGB) due to compensatory damages:

a/ the amount of 17,459.20 euros, spent for the fees of my authorized Attorney-at-law, [EDIT]

b/ the amount of 12,400 euros which represents the fees of my new Attorney-at-Law, [EDIT] [corresponding to 40 working hours Χ 310 euros per hour (250 euros per hour + VAT 24%)],

c/ the amount of 197,04 euros (67,04 + 40+ 90) spent for my visits to the Psychiatrist,

d/ the amount of 100.000 euros, as compensation for non-pecuniary damage due to my mental health disorder,

e/ the amount of 100.000 euros, as compensation for my non-pecuniary damage due to the breakdown of relations with my wife,

f/ the amount of 20.000 euros, as compensation for my moral damage due to the disruption of my relationship with my mother,

g/ the amount of 20.000 euros as compensation for non-pecuniary damage due to the disruption of my social relationships,

h/ the amount of 50.000 euros as compensation for non-pecuniary damage due to the use of my name on your website without my knowledge, and my presentation as the biggest winner, without the simultaneous payment of winnings.

At the same time, from the combination of provisions 823 and 252 of the BGB you have to pay me for a deposit loss, i.e. my lost profits:

i/ the amount of 16.650 euros (9 Χ 1.850 euros) that I would have received until today in the normal course of events from my work, if my employment contract had not been terminated on 30/11/2019, and

j/ the amount of 350.000 euros, which would be the minimum profits of the company "[EDIT]" if it had not been transferred and changed ownership from 06/12/2019 until the year 2026, given that its sale was not in my immediate plans and that if I had managed to repay the loan would continue its productive operation for at least another 7 years. On average, the company made a profit of about 50,000 euros per year (50,000 x 7 years + 350,000 euros).

Whereas, from 14/11/2019 to 27/02/2020, you confiscated money without a legal reason and many times you deceived me and while you knew that my case has nothing to do with the term 1d you insisted and tried to link my case with a term and [EDIT].

All in all, its content is the following:

"1D. THE MAXIMUM WINNINGS THAT WILL BE PAID OUT RESULTING FROM A CASHBACK BONUS, COMP POINTS BONUS, TOYRNAMENT BONUS, DIAILY DEPOSIT BONUS OR THE WEEKLY BONUS WILL BE 10.000 EUR/USD/CAD, 100,000/NOK, 500,000 RUB, 50,000 PLN.

• CASHBACK BONUS

• COMP POINTS BONUS

• TOYRNAMENT BONUS

• DIAILY DEPOSIT BONUS

• WEEKLY BONUS

Whereas your conduct is an illegal act, as a result of which I has been harmed many times.

Whereas the multiple damage I suffered is causally due to your conduct, and could have been prevented if you exercised due diligence.

Whereas the total compensatory damage amounts to 686.706,24 euros, as above described.

Whereas my claims are legitimate, well-founded and true, and are substantiated by the content of the following documents:

Ε. REQUESTS

FOR THE AFOREMENTIONED REASONS

(Whereas reserving all my rights)

I HEREBY CALL YOU

-To pay me the amount of six hundred eighty-six thousand seven hundred six euros and twenty-four cents (686.706,24 euros) for the total damage caused to me, as analyzed above, by your bank deposit in my account with the following details (already know to you): [EDIT]

- Το refrain from any possible future insult to my personality and property.

-Το not repeat similar conduct in the future and deceive/fraud of another subscriber/gambler.

I INVITE YOU

Reserving all my rights, and warning you that if you do not respond I will receive legal action against you.

From THEPOGG I am waiting for him to take a position on my lawyer's expenses which reduced my winnings while the casino had warned him at least 3 times to stop his fraud.

On the contrary he had replied that their decision is final and irrevocable from the moment it turned out that I had nothing to do with the term 1d because they did not refer to VIP Bonus I immediately demand to bear the legal costs that I would not have if they did not continue my frantic attempt to connect with this term as if I were paid normally I would not have these costs.

Regarding the compensations if the Casino and the company do not want to settle our dispute with arbitration, I ask THEPOGG to investigate my case in depth and the license of N1 Interactive Ltd is suspended after the MGA receives all the information about the organized plan. theft of player money and so far has not taken a position since he sent me to Adr THEPOGG.

.

I am waiting for your news for any clarification.

I expect since MGA claims that its number one priority is to protect the Player to take a stand.

I am available to resolve the remaining disputes with an alternative dispute resolution and referee the MGA provided that N1 interactive Ltd so wishes.

If he does not want to, I will take legal action and seek to have my case published, which could damage his reputation.

Inform the Casino and N1 Interactive Ltd that

Reserving all my rights, and warning you that if you do not respond I will receive legal action against you.

ABOUT MY MONEY WASTE DUE TO THE FEES OF THE AUTHORIZED ATTORNEY-AT-LAW

17,459,20 i have paid from my legal wins when Casino has more times try to Scam and stole my wins.Casino was inform from the beginn 13/11/2019 before go the case to THEPOGG per email that lawyer cost 18.000 return my legal win because my lawyer is 100% that this is a scam and if i have right you must pay and my lawyer.I have sent you all the proofs.

Due to the change of the situation and your repeated refusal to allow me to receive the profits from my account, I could no longer manage the case on my own and I referred to a lawyer, namely [EDIT], as mentioned above, whose fee amounted to 17,459.20 euros (EXH. 14). I considered and still believe that the costs of the lawyer's fee are not borne by me, as I would not have entrusted the management of the case to a lawyer, if you did not insist so strongly that I can take up to the amount of 10,000 and that they are not my real profits

On 30/11/2019 at 1:02 p.m. via my message (EXH. 10) in the context of live chat you were informed for the first time about the costs of my lawyer, which amount to 18,000 euros and that we have already addressed the Malta Gaming Authority (MGA- Malta Gaming Authority). I pointed out and warned you mainly that if it turns out that I am right and that my allegations are valid you will have to pay me 18,000 euros for the fee of my Attorney-at-Law, as he was assigned exclusively to settle this issue, and I have the right to claim that amount from you.

On 07/12/2019 at 02:44 a.m. and 10:19 a.m. (EXH. 11) and without having received any response in the meantime I sent messages again indicating the same, including that the costs of my attorney's fee amounted to 18,000 euros and if it turns out you will have to pay me.

However, despite my pressure to fulfill your obligation, you ignored my invitations and never received a response, even if it would confirm your tacit refusal to pay me the requested amount. However, the causal link between the handling of the case (and the consequent costs involved) and your arbitrary rejection for months of my claims and your persistent claims that the profits come to me exclusively from bonuses, with the result that it is possible to withdraw up to 10,000 euros. It was therefore necessary to entrust the handling of the case to an attorney-at-law, who initiated all the necessary legal proceedings, recommended that the incident must be reported to ThePogg and, under pressure from the facts that I was allowed to withdraw the profits.

Inform the company that I will take legal action and if it has something to say say it now before the courts and the public.

I would still like to mention:

The above invitation to mediation was also served to you via courier, followed by all the exhibits in physical (printed) form and delivered by “[EDIT]” (who also signed for the delivery) on 25th September 2020 at 13:04, at your headquarter in Valetta, as the relevant proof of the no [EDIT] delivery proof shows (EXH. C).

Despite the fact that there has been four months since my invitation to mediation of 24th September 2020 I have received no answer from you until today.

I, having show enough patience, wish that a compromising solution is found the soonest possible, in order to avoid further legal actions.

Hi jonnis3,

As has already been explained above, this service is here to review disputes relating to gambling transactions. We are not empowered to enforce claims for damages or compensation. If you are looking to pursue damages or compensation you would have to do so via the relevant court systems.

In February this year you made a claim for €64k. On the 12th of April you informed us that you had received the full contested balance. This complaint appears to relate to the same matter. Are you now claiming that you did not in fact receive payment of the €64k?

Thanks,

ThePOGG

Dear Thepogg, I am very specific and from the first moment you informed me that for compensation I would have to go to court, which means I will incur further costs, again at my expense I asked for the legal fees which I warned the casino would be 18,000 euros and would be The fact that I mentioned it at least three times before my justification from thepogg where it can be proved by the emails in combination with the fact that if they did not zealously seek to connect me with the term 1d where from My lawyer realized that it was not referring to a vip bonus, I ask you to contact the casino to conduct an investigation if what I claim is valid, I will send you the emails. against the casino because I did not have the knowledge after the decision of the casino that their decision is final and irrevocable goros wrote me a letter which I uploaded in my complaint to thepogg something that the casino has known since November 2019.

So I ask for the 17,459,20 euro which I paid from my winnings and therefore in essence while I received 64,000 euro in my pocket I was left with 46,540,80 euros and I think that the casino should take over.

Dear Thepogg, I am very specific and from the first moment you informed me that for compensation I would have to go to court, which means I will incur further costs, again at my expense I asked for the legal fees which I warned the casino would be 18,000 euros and would be The fact that I mentioned it at least three times before my justification from thepogg where it can be proved by the emails in combination with the fact that if they did not zealously seek to connect me with the term 1d where from My lawyer realized that it was not referring to a vip bonus, I ask you to contact the casino to conduct an investigation if what I claim is valid, I will send you the emails. against the casino because I did not have the knowledge after the decision of the casino that their decision is final and irrevocable goros wrote me a letter which I uploaded in my complaint to thepogg something that the casino has known since November 2019.

So I ask for the 17,459,20 euros which I paid from my winnings and therefore in essence while I received 64,000 euros in my pocket I was left with 46,600 euros and I think that the casino should take over. ward my request for inquiry to N1 Interavtive Ltd to the MGA regarding my case since where I read priority is the safety of the player.

I am a victim of fraud and I have not received the necessary care from MGA.

I also told you all the facts as you pointed out to me on our platform with the sole purpose of receiving the necessary help.

Since you can not help with the damages which are fully justified I ask for the legal fees for which I suffered and I warned the casino that it will take over if I am justified and their fraud is proven.

I am at your disposal to send emails proving this and the legal proof of payment of my lawyer if requested.

*goros i mean my lawyer

ABOUT MY MONEY WASTE DUE TO THE FEES OF THE AUTHORIZED ATTORNEY-AT-LAW

17,459,20 i have paid from my legal wins when Casino has more times try to Scam and stole my wins.Casino was inform from the beginn 13/11/2019 before go the case to THEPOGG per email that lawyer cost 18.000 return my legal win because my lawyer is 100% that this is a scam and if i have right you must pay and my lawyer.I have sent you all the proofs.

Due to the change of the situation and your repeated refusal to allow me to receive the profits from my account, I could no longer manage the case on my own and I referred to a lawyer, namely [EDIT], as mentioned above, whose fee amounted to 17,459.20 euros (EXH. 14). I considered and still believe that the costs of the lawyer's fee are not borne by me, as I would not have entrusted the management of the case to a lawyer, if you did not insist so strongly that I can take up to the amount of 10,000 and that they are not my real profits

On 30/11/2019 at 1:02 p.m. via my message (EXH. 10) in the context of live chat you were informed for the first time about the costs of my lawyer, which amount to 18,000 euros and that we have already addressed the Malta Gaming Authority (MGA- Malta Gaming Authority). I pointed out and warned you mainly that if it turns out that I am right and that my allegations are valid you will have to pay me 18,000 euros for the fee of my Attorney-at-Law, as he was assigned exclusively to settle this issue, and I have the right to claim that amount from you.

On 07/12/2019 at 02:44 a.m. and 10:19 a.m. (EXH. 11) and without having received any response in the meantime I sent messages again indicating the same, including that the costs of my attorney's fee amounted to 18,000 euros and if it turns out you will have to pay me.

However, despite my pressure to fulfill your obligation, you ignored my invitations and never received a response, even if it would confirm your tacit refusal to pay me the requested amount. However, the causal link between the handling of the case (and the consequent costs involved) and your arbitrary rejection for months of my claims and your persistent claims that the profits come to me exclusively from bonuses, with the result that it is possible to withdraw up to 10,000 euros. It was therefore necessary to entrust the handling of the case to an attorney-at-law, who initiated all the necessary legal proceedings, recommended that the incident must be reported to ThePogg and, under pressure from the facts that I was allowed to withdraw the profits.

Hi jonnis3,

As already explained to you on multiple occasions - this service is here solely to review disputed gambling transactions. Damages, or indeed legal expenses, are not a gambling transaction and as such do not fall under the remit of this service.

ThePOGG

I will proceed legally, as there is no one interested in investigating my case and since MGA has not shown interest in protecting other players from N1 interactive ltd and [EDIT] it pretends not to exist and does not exist. investigation I will go to justice.

Could you investigate my case and make an announcement about N1 interactive ltd so that the players can be protected but I never received any questions about it except a refusal regarding any help specifically the consumer association sent me to MGA the MGA with sent to you and you are informed that the only solution is to go to court. I appealed to the MGA to investigate my case through and take the role of referee so that we do not reach the courts with N1 interactive Ltd and there is a negative impact on the reputation of the MGA that its priority is the protection of players [EDIT].

Given that I have not received any response from my church for mediation with the MGA I will move legally as you have mentioned.

Since MGA is not interested in protecting players and complaints, I will go to court and call on MGA to consider the cost to its reputation and to intervene and study my case in order to find a confidential solution.

The publication of my case will highlight the lack of real protection of players, the lack of action of the MGA in money laundering.

I also take it for granted that N1 interactive ltd has been informed by you and MGA as it is explicitly mentioned.

Old

[EDIT]

New

[EDIT]

I call for the MGA to investigate responsibly in my case and for a solution to be sold with N1 interactive Ltd in a reverse search.

Thanks for the sound after everything I have mentioned has been transferred to MGA and to N1 interacrive ltd for I expect a 15 day Answers from MGA and N1 Interactive ltd.

Agreement

jonnis3 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

BetAmo

Malta Gaming Authority

N1 Interactive Ltd

After informing MGA and N1 interactive ltd I call on you to download the complaint as it will take the road to justice.

Thank you for your time.

Dear THEPOGG, I would like my complaint not to be published as for the better analysis of my case you have been sent sensitive data such as Names Companies Bank accounts Lawyers Notaries ID numbers Regions and cities Psychiatrist names Numbers.

My complaint concerns exclusively MGA and N1 interactive Ltd and betamo Casino.

I am at the disposal of the MGA if it wants to take action and consider my case regarding [EDIT] the company N1 interactive ltd which has been licensed by the MGA so that a solution can be found outside the court and negative publicity if it so wishes. N1 interacrive Ltd.

I mentioned what I had to tell you if they want a compromise solution to contact me within 10 days from today in my email.

Thank you for your sincere interest, I will wait for news from N1 interactive Ltd and MGA and then if no compromise solution is found I will proceed to a court dispute as you mentioned to me that it is the only solution if no compromise solution is found.

I repeat not to publish my complaint publicly because of the information about names, companies, identity numbers, multi-bank accounts laywe Names.

Hi jonnis3,

All complaints result in a published complaint report. We will however redact personal/sensitive information before that happens.

Thanks,

ThePOGG

Claim That:

The Anti-fraud team is led by [EDIT], who accentuated the importance of honesty, safety, and objectiveness in the case of customer complaints. According to her, such a huge success would be impossible without the quick reactions of customer support service teams and software providers. Considering the safety of casino gamers is an ever-growing concern, such actions are more than welcomed among punters.

To date I have not received any response to the call for mediation.

Have you received any response from the N1 Interactive Ltd?

Has the MGA, which claims that player protection is the number one priority, taken any action?

To date, no information has been requested from any Maltese service, in particular the MGA.

Dear THEPOGG, have you received any response from MGA or N1 Interactive Ltd regarding my complaint?

Hi jonnis3,

As already explained to you on multiple occasions - this service is here solely to review disputed gambling transactions. Damages, or indeed legal expenses, are not a gambling transaction and as such do not fall under the remit of this service.

ThePOGG