Betamo - bonus problem
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
Read our Betamo Casino Review.
Player's Complaint
Hey , i explain problem : i deposit with bonus code MONEY I did it few times , but casino after when I did deposit no added bonus , when I Ask why ? Was answer I not add code bonus or was wrong . This is seconde time when I deposit And casino not give me what offer . Thanks for help I want add there screenshot but I cant
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Hi waldas1000 - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
With regard to your complaint specifically:
i) if this claim is specifically about bonuses that have not been credited where is the claim value of €2176 coming from?
ii) did you contact the operator to resolve this issue at the time of deposit when you saw your bonus had not been credited?
Thanks,
ThePOGG