Betamo - bonus problem

Hi waldas1000 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

With regard to your complaint specifically:

i) if this claim is specifically about bonuses that have not been credited where is the claim value of €2176 coming from?

ii) did you contact the operator to resolve this issue at the time of deposit when you saw your bonus had not been credited?

Thanks,

ThePOGG

Hi waldas1000,

I'm following-up on the above?

Thanks,

ThePOGG

Hi waldas1000,

I'm following-up on the above again?

Thanks,

ThePOGG

Hi waldas1000,

If we haven't heard from you by Friday the 6th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG