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Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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Hey , i explain problem : i deposit with bonus code MONEY I did it few times , but casino after when I did deposit no added bonus , when I Ask why ? Was answer I not add code bonus or was wrong . This is seconde time when I deposit And casino not give me what offer . Thanks for help I want add there screenshot but I cant
Hi waldas1000,
I'm following-up on the above?
Thanks,
ThePOGG
Hi waldas1000,
I'm following-up on the above again?
Thanks,
ThePOGG
Hi waldas1000,
If we haven't heard from you by Friday the 6th of March I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
waldas1000 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 29, 2020
The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.
Disclaimer:
The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.
Hi waldas1000 - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
With regard to your complaint specifically:
i) if this claim is specifically about bonuses that have not been credited where is the claim value of €2176 coming from?
ii) did you contact the operator to resolve this issue at the time of deposit when you saw your bonus had not been credited?
Thanks,
ThePOGG