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Betamo - Cashout

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Betamo Casino Review.

Player's Complaint

I won 1500 with online casino. Since month I try to get my money, but betamo comes with all kinds of excuses for not paying that.

I have money deposit with my join account with my wife which is also mine.

I have asked bank for official letter to show that account belongs to both of us. I have sent bank statements, which state nse names together, address and account number.

I sent bank pass with our names together. But I also have my bank card with my name with the same account.

They have accepted everything. but if i start uploading everything in the site, camcellen my cashout.

All proofs come in PDF file. Everything is now digital.

They ask for IPG or PNG format. I do that with that format, they still don't accept.

Come up with various stupid reasons for not releasing money.

Read the casino review

3 Responses

User icon
thepogg
June 17, 2021

Hi GSM - welcome back.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please provide the last communication you received from Betamo.

Thanks,

ThePOGG

User icon
thepogg
June 27, 2021

Hi GSM,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
July 4, 2021

Hi GSM,

If we haven't heard from you by Friday the 16th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

GSM consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

June 14, 2021

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