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Betamo - closed account

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Betamo Casino Review.

Player's Complaint

I was trying to cashout my money when the closed my account, i was in contact whit their support and even after i submitted all information they asked for they desided to Close My account instead of anwser my questions.

Read the casino review

5 Responses

User icon
ThePOGG
April 8, 2020

Hi ankans - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what reason has the operator given you for non-payment?

Thanks,

ThePOGG

User icon
ThePOGG
April 17, 2020

Hi ankans,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
April 25, 2020

Hi ankans,

If we haven't heard from you by Friday the 1st of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
ankans
May 2, 2020

Hi i haven't got any email with what i suppose to do!

User icon
ankans
May 2, 2020

Hi i haven't got any email with what i suppose to do! They said i didn't provided the banking information they needed

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Agreement

ankans consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 8, 2020

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