Betamo - Closure and take al 75000 eu

Hi legend14 - welcome to ThePOGG.com!

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If you have any questions about the above, let me know.

Specifically what reason have the operator given for non-payment? For clarity - bonus rules apply from the point you enter the bonus contract (bonus funds are added to your account) until such time as the wagering requirements are concluded unless the terms explicitly state otherwise. Whether or not you are betting with bonus funds or deposited fund prior to this point does not change the applicablity of the bonus terms.

Thanks,

ThePOGG

Our security department has been checked your withdrawal request and found that on 23.05 you have been awarded a Tournament bonus(Lucky Spin) of amount 400 EUR during that bonus you have violated the maximum allowed bet with the active bonus. We kindly inform you that according to our terms and conditions that you have agreed during registration. 1b. The maximum bet with an active bonus is 5 EUR / 5 USD / 50 NOK / 6.5 CAD / 6.5 NZD / 20 PLN (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to ’respin’) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Betamo reserves the right to confiscate the winnings. betamo.com/terms-and-conditions-popup According to rule of Tournament bonus Lucky spin: 6) General bonus terms and conditions must be observed betamo.com/1500-free-spins-slot-race Therefore, we made a decision to confiscate the winnings till the initial deposit from which you activated the bonus. If you wish to receive the bet history and check your gambling by yourself, please contact us by email.

1e. When playing with an active bonus, the real money is played first, followed by the bonus funds

The bonus is noticeable with the extra money available in the past. op dat moment had ik ruim 18000 euro van mijzelf op het account staan! zoals ik lees speel je eerst ever own money op voordat je begins aan de bonus! rule 1E op website betamo. betamo issues grandchildren 1500 van de bijna 80,000 euros terug. en mij nog steeds uitgesloten! ook is the date of the accusing verkeerd !! dit was niet op 23-5

the bonus has been added to the play money without being aware of it. at that time I had over 18,000 euros of myself on the account! as i read you play your own money before you start the bonus! rule 1E on website betamo. betamo only refunded 1500 of the almost 80,000 euros. and still excluded me! also the date of the accusation is wrong !! this was not at 5/23

I asked many times if They can cooperate with me to remove the money for me! Because i want to protect myself to fall back in addiction.

Fortunately I had the strength in me and a leap in the right direction!

This is what i send and the reason die closure without consultation and own initiative.

Can you make an exception? I am very sensitive and I am addicted to the games. So often I don't stop on time! I also got into financial trouble with it. All this has now turned out well, fortunately. But that does not mean that I have to intervene now! And my addiction should not give a chance!

I said 18.000 but thats n o t right. There was more In my account. Sorry

Before i did get the 1st place in tournament

My saldo was 26000. This was on my account after i did the maximum withdrawals of the day! I stil got the information on email also.

Do i give enough info ?

Is this complain still in progress?

I just want to let know that i have a new bank account! Please do not transfer money to my old account!

Hi legend14,

I've spoken to Betamo and they are aware of your new banking details. The payout will be made to that account.

Thanks,

ThePOGG

Verry happy with this! I hope to get it soon!

Still nothing

Hi legend14,

Betamo inform us that you should now have received your funds. Can you confirm?

Thanks,

ThePOGG

Yes the money was on my account!

Thank you verry much for everything the pogg did for me in this case!

Betamo was playing a dirty game with me!

I will never play there again!

But x 65000 thanks

Greets legend14

Hi legend14,

Thanks for letting us know - it is appreciated!

ThePOGG