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Betamo - Closure and take al 75000 eu

Ruling

Resolved - Both the submitting complainant and Betamo Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Betamo Casino Review.

Player's Complaint

hello .. last friday and saturday i won a lot of money at Betamo. unfortunately you are locked out without any consultation in a very mean way. this would be discussed at all times between both parties. I have regularly indicated whether they can offer an alternative to park the won money safely and if not could be lost again! all this to stay ahead of the characteristics of addiction! after jackpot winnings of many euros i was removed from the website and banned! and unreachable! I would have asked for exclusion myself! WHAT A HUGE LIE !!! I was also told that I would have won with bonus money. according to the rules you only play with bonus money when your play money has been used up! my balance has not even been below 15,000 euros !! SECOND BIG LIE !! Betamo is not worth the license. can you help me ??

Read the casino review

17 Responses

User icon
ThePOGG
May 28, 2020

Hi legend14 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what reason have the operator given for non-payment? For clarity - bonus rules apply from the point you enter the bonus contract (bonus funds are added to your account) until such time as the wagering requirements are concluded unless the terms explicitly state otherwise. Whether or not you are betting with bonus funds or deposited fund prior to this point does not change the applicablity of the bonus terms.

Thanks,

ThePOGG

User icon
legend14
May 28, 2020

Our security department has been checked your withdrawal request and found that on 23.05 you have been awarded a Tournament bonus(Lucky Spin) of amount 400 EUR during that bonus you have violated the maximum allowed bet with the active bonus. We kindly inform you that according to our terms and conditions that you have agreed during registration. 1b. The maximum bet with an active bonus is 5 EUR / 5 USD / 50 NOK / 6.5 CAD / 6.5 NZD / 20 PLN (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to ’respin’) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Betamo reserves the right to confiscate the winnings. betamo.com/terms-and-conditions-popup According to rule of Tournament bonus Lucky spin: 6) General bonus terms and conditions must be observed betamo.com/1500-free-spins-slot-race Therefore, we made a decision to confiscate the winnings till the initial deposit from which you activated the bonus. If you wish to receive the bet history and check your gambling by yourself, please contact us by email.

User icon
legend14
May 28, 2020

1e. When playing with an active bonus, the real money is played first, followed by the bonus funds

User icon
legend14
May 28, 2020

The bonus is noticeable with the extra money available in the past. op dat moment had ik ruim 18000 euro van mijzelf op het account staan! zoals ik lees speel je eerst ever own money op voordat je begins aan de bonus! rule 1E op website betamo. betamo issues grandchildren 1500 van de bijna 80,000 euros terug. en mij nog steeds uitgesloten! ook is the date of the accusing verkeerd !! dit was niet op 23-5

User icon
legend14
May 28, 2020

the bonus has been added to the play money without being aware of it. at that time I had over 18,000 euros of myself on the account! as i read you play your own money before you start the bonus! rule 1E on website betamo. betamo only refunded 1500 of the almost 80,000 euros. and still excluded me! also the date of the accusation is wrong !! this was not at 5/23

User icon
legend14
May 28, 2020

I asked many times if They can cooperate with me to remove the money for me! Because i want to protect myself to fall back in addiction.

Fortunately I had the strength in me and a leap in the right direction!

This is what i send and the reason die closure without consultation and own initiative.

Can you make an exception? I am very sensitive and I am addicted to the games. So often I don't stop on time! I also got into financial trouble with it. All this has now turned out well, fortunately. But that does not mean that I have to intervene now! And my addiction should not give a chance!

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legend14
May 28, 2020

I said 18.000 but thats n o t right. There was more In my account. Sorry

User icon
legend14
May 29, 2020

Before i did get the 1st place in tournament

My saldo was 26000. This was on my account after i did the maximum withdrawals of the day! I stil got the information on email also.

User icon
legend14
May 29, 2020

Do i give enough info ?

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legend14
June 5, 2020

Is this complain still in progress?

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legend14
August 31, 2020

I just want to let know that i have a new bank account! Please do not transfer money to my old account!

User icon
ThePOGG
September 11, 2020

Hi legend14,

I've spoken to Betamo and they are aware of your new banking details. The payout will be made to that account.

Thanks,

ThePOGG

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legend14
September 13, 2020

Verry happy with this! I hope to get it soon!

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legend14
September 16, 2020

Still nothing

User icon
ThePOGG
September 25, 2020

Hi legend14,

Betamo inform us that you should now have received your funds. Can you confirm?

Thanks,

ThePOGG

User icon
legend14
September 27, 2020

Yes the money was on my account!

Thank you verry much for everything the pogg did for me in this case!

Betamo was playing a dirty game with me!

I will never play there again!

But x 65000 thanks

Greets legend14

User icon
ThePOGG
September 28, 2020

Hi legend14,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

legend14 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 28, 2020

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