Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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: Hello i have a big problem with Betamo Casino. All my benefice is confiscated ? casino tell me the cause is bonus breached. But i never have breached bonus before make a withdraw. I know the system and i verify always in direct the state of completion. I have completed the bonus before win a lot of money. And i have completed without breach anyway... after the bonus "problem" i have win other bonus. i have see it after my big party 12h... casino betamo generate bonus with very very very restrictive conditions for use player to win money for the casino... This scam is a very bad way. My friend police agent tell me that : if i use complaint at police, i win probably because all conditions for bonus usage isn't complete... i have see the number of complaint for this case about betamocasino... the number is high for the same problem... I dont have breach anyway... and same if i have use on this time the bonus it was definitevily complete and validate before my win are confiscated......... Nothing is right for good understanding for this bonus conditions... and the access to documentation for users isn't with Terms & Conditions General. It is on another link hidden on pages and not grouped with all other accessibility link. A lot of people is impacted by this confiscation using trickery. For me and some people, it s for an big ammount. In the condition of bonus it's write : "If the player exceeds the maximum bet when the bonus is active, Betamo reserves the right to confiscate the winnings." Me and a lot of people understand that : only during active bonus casino can confiscate the winnings. For me, for the bonus responsible of this issue, it was complete 12-16 hours before casino confiscated ALL my winning... in my 67488.45 USD winning, i have other bonus added without i see it, because is in hidden..... The sentences used for describ the confiscation should be extremly complete and documented. In betamo, one mini sentences is used for all case of confiscation... casino use that on different scenarios and many player lost win after a lot, very lot of times playings after bonus conditions finished. This method forces the player to be wrong and does not take their words into account. As in the email I received by contacting support live, support email and vip manager .... "This decision was made by the management of our casino and is not subject to further consideration." Impossible to get a contact with this management. I think, legally the party providing the service (casino) is not entitled to make accepting imprecise and ultra-restrictive terms and conditions that would allow, in the case of disputes, to prevail in several different scenarios and therefore facilitate scams. I appeal to my rights as a player confirmed and user of betamo's casino services. Based on a mistake or misunderstanding due to poor drafting of the terms and conditions, i think it is not permited to confiscate this amount... especially so many hours after the completion of the bonus that poses a problem ... this outside the scope cited in the terms and conditions which is "when bonus is active" and at that time it was not. I'm in very bad mind because i have stress for win during 12 hours and without reasons and possibility that i tell something...all my win was confiscated... 67488.45 USD :( :( :( amount win multiple bonus added in different times without i can see it because all is hidden for get advantage during complaint submit only by a user... it's very a bad practice and thepogg website list all complaint and a lot is for the same problem.... casino betamo know explicitly the problem and no action is taken... and some people have the same issue like me but only people for big ammount process for drop a complaint... This situation is really traumatic for me. I placed several large orders that I was going to pay with the withdrawal of my earnings and I find myself with nothing... this has had an impact other than only administrative... The complaints to pogg are very explicit and many of them have recovered their earnings after pogg intervened. Really really i hope you can find a good agreement under me and the casino betamo. Betamo do Scam using trickery and many folder & complaint prove it... casino Should have taken measures at many time ago... Thanks for you understanding and many thanks for your future action for help me to regulate this situation.
So i have contact http://www.greentablelegal.com/ and the response of us is :
Thank you for your enquiry.
Yes, I think you have a case. I will contact you when I have time to take a new case."
All my friends on justice tell me, i have the right in this case to reclaim 100% of my win i have send all my info. I have screen and prove of scam.. support email justify my confiscated with differenr condition at each email i contact casino... i have all the prove.. i am a player regully and correct player.
I have many prove of irregularity of casino betamo :)
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Betamo - Confiscated 67'488.45 USD
Posted by playerscammedByBetamo
April 21, 2021
playerscammedByBetamo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 21, 2021