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Betamo - confiscation of my profits

Ruling

Resolved - Both the submitting complainant and Betamo Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Betamo Casino Review.

Player's Complaint

Dear Sir or Madam,

I would like an explicit explanation of why my winnings have been confiscated. I don't have a second account. I'm [EDIT] and I have everything sent on legal channels. My profit of 972 euros became illegal confiscated. How am supposed to prove to you that I am not a cheat. I would like to find a solution together with you. I as Austrian citizen would like my original balance of 1200 EUR received. I don't know how you come up with the idea that I have a second account. That is not the truth and they know it too. They wrongly confiscated my winnings for no reason. In this way I would like to try to find a solution with you. Please transfer my lawfully won winnings to me. I want 1200 EUR on my Bank Account.

[EDIT]

I want to find a common solution with you. If no solution comes from you, I have to call in my lawyer and take legal action. They are implying that I am a scammer and that I have a second account. That's not the truth.

With best regards

Read the casino review

5 Responses

User icon
ThePOGG
September 18, 2020

Hi therealkingsize - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
September 23, 2020

Hi therealkingsize,

Betamo have informed us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
October 2, 2020

Hi therealkingsize,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
TheRealKingSize
October 4, 2020

Hallo , yes i got paid , thank you for your help.

User icon
ThePOGG
October 8, 2020

Hi TheRealKingSize,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

TheRealKingSize consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 18, 2020

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