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Betamo - Denied the payment of my credit

Ruling

Resolved - Both the submitting complainant and Betamo Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Betamo Casino Review.

Player's Complaint

Dear Ladies and Gentlemen,

After a long period of email traffic, I was accused of fraudulent activity and my account was blocked. The deposit of 1878€ and profit of 122€ were [EDIT] confiscated.

Now I no longer have access and emails are ignored.

Please help.

Read the casino review

5 Responses

ThePOGG
October 12, 2020

Hi xmusik1 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Exactly what reason have the operator given for non-payment?

Thanks,

ThePOGG

xmusik1
October 12, 2020

Dear Ladies an d Gentleman, on your Question what reason the operator has given for non-payment is following: The support wrote me this message on 20/08/08 at 2:06pm: "Dear Player, Please be informed that our security service has identified activity in your account, which is classified as fraud. The Сasino has zero-tolerance to fraudulent actions. Based on that, funds were confiscated and your account has been closed, without any chance of reopening. If we determine in the future that you have opened a new account in our Сasino, the account will also be closed and all funds confiscated. You can get acquainted with the full version of our Terms & Conditions on our website. betamo.com/terms-and-conditions Keep in mind that you have agreed with our Terms and Conditions during the registration process. This decision was made by the casino's management and is not subject to further consideration. Respectfully, Casino Support Team"

ThePOGG
November 13, 2020

Hi xmusik1,

Please disregard the previous message. It was intended for another complainant. We are still working on your issue.

Thanks,

ThePOGG

xmusik1
November 13, 2020

Dear Ladies and Gentlemen,

Thank you for your Time and Help.

I got all my money back (deposit and winnings).

Immedeatly i logged in and paid out.

100% of the money is now at my bank account

The support wrote me today at 02:00p.m.:

"Dear player,

The casino has reconsidered their decision and your account is open and your funds are returned

Best regards,

Support team"

ThePOGG
November 16, 2020

Hi xmusik1,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

xmusik1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 12, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.