Betamo - Denied the payment of my credit

Hi xmusik1 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Exactly what reason have the operator given for non-payment?

Thanks,

ThePOGG

Dear Ladies an d Gentleman, on your Question what reason the operator has given for non-payment is following: The support wrote me this message on 20/08/08 at 2:06pm: "Dear Player, Please be informed that our security service has identified activity in your account, which is classified as fraud. The Сasino has zero-tolerance to fraudulent actions. Based on that, funds were confiscated and your account has been closed, without any chance of reopening. If we determine in the future that you have opened a new account in our Сasino, the account will also be closed and all funds confiscated. You can get acquainted with the full version of our Terms & Conditions on our website. betamo.com/terms-and-conditions Keep in mind that you have agreed with our Terms and Conditions during the registration process. This decision was made by the casino's management and is not subject to further consideration. Respectfully, Casino Support Team"

Hi xmusik1,

Please disregard the previous message. It was intended for another complainant. We are still working on your issue.

Thanks,

ThePOGG

Dear Ladies and Gentlemen,

Thank you for your Time and Help.

I got all my money back (deposit and winnings).

Immedeatly i logged in and paid out.

100% of the money is now at my bank account

The support wrote me today at 02:00p.m.:

"Dear player,

The casino has reconsidered their decision and your account is open and your funds are returned

Best regards,

Support team"

Hi xmusik1,

Thanks for letting us know - it is appreciated!

ThePOGG