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Betamo - Dont allow to cashout

Ruling

Declined - This player has withdrawn their consent for us to act on their behalf. As such we have discontinued our involvement in this issue.

Read our Betamo Casino Review.

Player's Complaint

Casino dont pay out my win. Always make different reasons why I cant take my money. When I try to cashout, there shows "user has access limiet". My account was fully verified but they again ask to verify it. I aslo has contacted with MGA. They told then I must contact with you.

Read the casino review

7 Responses

User icon
thepogg
October 8, 2021

Hi saieres23 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what reason did the operator give for declining your withdrawal?

Thanks,

ThePOGG

User icon
saieres23
October 8, 2021

Operator (Betamo) dont give any real reason, why I cant make cashout. They say I must verify my account. But I done this before with my first cashout. (There was all good). When I ask why I must verify again, they cant give answer. After they say its problem on my side, I must contact my bank. After, they say I must go to casino like incognito, after they say to try later. But nothink change till now. They also close some cadhout posibilities, like Trust (method with who I make deposits before). They live only bank transfer as a available method for cashout. I have a lot screenshots and chats with Betamo what I can show for you.

User icon
thepogg
October 9, 2021

Hi saieres23,

Account verification is a evolving process, not one stop and done. Have you complied with all verification requests?

Thanks,

ThePOGG

User icon
saieres23
October 9, 2021

Yes, all what they ask, I done. Adress, bank account ID, ID with selfie. They asked all this second time. I done this but when I try to cashout, there shows on screen "user has access limiet". This mean they block possibilitie for cashout.

User icon
thepogg
October 9, 2021

Hi saieres23,

What reason has the operator given you for declining your withdrawal?

Thanks,

ThePOGG

User icon
saieres23
October 10, 2021

I ask but they dont give answer for this. They just say, we will send this case to relevant departmen. They say it one week ago, I ask today where is the problem. They again say, we will send this case to relevant departmen. But no any answers in one week from this departament.

User icon
saieres23
October 10, 2021

Please delete my complain. I go to telete my account in Betamo.

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Agreement

saieres23 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 6, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.