Betamo - Dont allow to cashout
Ruling
Declined - This player has withdrawn their consent for us to act on their behalf. As such we have discontinued our involvement in this issue.
Read our Betamo Casino Review.
Player's Complaint
Casino dont pay out my win. Always make different reasons why I cant take my money. When I try to cashout, there shows "user has access limiet". My account was fully verified but they again ask to verify it. I aslo has contacted with MGA. They told then I must contact with you.
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Hi saieres23 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Specifically what reason did the operator give for declining your withdrawal?
Thanks,
ThePOGG