BetAMo - Drivers License
Ruling
Found for the Casino - This player needs to renew their ID to ensure it is valid and in date before it would be considered a valid submission.
Read our Betamo Casino Review.
Player's Complaint
At the beginning of March I won about 6000 Euro in the Betamo.com Casino. When I wanted to withdraw my money they told me that my Passport has runout of date in February.
So I uploaded my Drivers License. It’s an Austrian drivers License which is valid all over Europe and until 2033, but the Casino refuses to accept the license.
They told me, that it’s not a valid Drivers License. But that’s in no case true.
I showed them on the EU homepage that it’s valid but they refuse to accept it
I hope you can help me.
Best regards
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Hi zidi455455 - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Please forward the documentation you submitted to Betamo to [email protected].
Thanks,
ThePOGG