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Betamo - duplicate account

Ruling

Found for the Casino - This player has set up an additional account to try and get past a self-exclusion. This is prohibited by terms of use.

Read our Betamo Casino Review.

Player's Complaint

Hello.

I played in casino Betamo and won but they don’t want to pay out. They said that I have a second account and broke their rules.

I don’t know from the another account and I asked to send me an evidence from the second account but they rejected.

I paid without using any bonus.

I contacted them through mails but they don’t want to pay. I don’t what I can do.

I hope you can help me.

This is screenshot about my winning.

I read a lot online about such problems. That somebody uses more accounts to get the bonus. But I played fair and did not take advantages from any bonus gifts.

Hope getting from you support.

Sincerely

Read the casino review

2 Responses

User icon
ThePOGG
November 25, 2020

Hi ella - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
December 2, 2020

Hi ella,

We've reviewed this issue with the operator and sadly we cannot uphold your claim.

You registered your first account on the 24th of October and self-excluded the next day. You then registered a second account - changing some personal information to get past automated detection systems - on the 19th of November.

Alongside the fact that both accounts clearly belong to you, both accounts received deposits from the same payment account.

That being the case there is a clear breach of terms here.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

ella consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 25, 2020

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