Betamo - Duplikate Account

Hi mati22 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Did you accept the welcome bonus? When did you brother sign-up? Did he accept a welcome bonus?

Thanks,

ThePOGG

Yes, I took advantage of the welcome bonus ... but that's normal, who doesn't? I saw the site about the streamer Roshtein and thought it was a really serious site ... after I played there, I told my brother about this site. I registered on May 4th, 2020 ... my brother registered on May 8th, 2020. He claimed the welcome bonus, but redeemed it at home ... but he is not 100 percent sure. But I wonder what the reason is, his account blocked and his winnings withdrawn. Please help me. I was wrongly banned.

so my brother is my twin brother just that you know, maybe the problem is that we both have our birthday on the same day. please dear The Pogg team help me. hopefully an update?

I just think it's really stupid. my brother doesn't live with me and has lived in another city for years. I really haven't done anything wrong. please help me

Hi mati22,

I'll contact the operator to see what we can find out, but if you have both played with the same bonus from the same IP address there will be nothing we can do to assist you.

Thanks,

ThePOGG

OK thank you

please If this is the Problem with the Same IP Adresse i want to See proofs

Update ?

Update ??

Hello ? Update?

Hello ?

Hello the Pogg ?

please thepogg, i finally want to see results. please reply

Hello Please reply

I just want to See results

Please reply

Hello ??

Hi mati22,

You will receive a response when we have new information to communicate to you. We do not reply to update requests as is detailed at the bottom of every complaint page.

Please do not open further complaint files.

ThePOGG

Hi mati22,

Our understanding is that your balance has been restored. Please check and confirm.

Thanks,

ThePOGG

At the beginning they said they had duplicate accounts. Now they say the maximum profit from a no deposit bonus is 50 euros, but the maximum profit from the no depoist bonus has not exceeded 50 euros. only after the implementation of the no deposit bonus did I make my profit! I have my bet history in which you can see exactly how the process came about. Betamo Casino only gave me 50 euros. I can send you dear The pogg team photos to my bet history. I would also like to let you know, even if this is actually true, that I am wrong in the German version of the terms and conditions, I cannot read any bonus conditions that reflect this. So please, dear Thepogg team, I've been waiting since December. I am sending attached photos of my bet history

Hello?

Dear Thepogg team, I've been waiting for so long ... I log into my email account at least 50 times every day, just to see if there's something new. i have invested so much time and money in online casinos. Via my bet history you can clearly see that everything I paid out was real money.

Start: December 15, 2020 / Tuesday Spin Win / 7:05 p.m.

End of the wager: December 15, 2020 / real money / 8:08 p.m. / 244.03 euros

December 15, 2020 / real money / 11:26 p.m. / account balance 7,448.68 euros

December 16, 2020 / real money / 9:49 p.m. / account balance 13205.65 euros

December 18, 2020 / Paid out 7,000 euros (which I didn't get) / 9:52 p.m. / account balance 1,000 euros

12/19/2020 / real money / 6:42 am / account balance / 247.60 euros / my account has been blocked ...

Just that you can see that this is about several days. So please Thepogg Team you are the only ones who can help me now.

Hello please reply

Hi mati22,

Our understanding is that your full balance has been restored. Please check and confirm.

Thanks,

ThePOGG

Hi mati22,

I'm following-up on the above?

Thanks,

ThePOGG

Hi mati22,

If we haven't heard from you by Friday the 14th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG