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BetAmo - € 55.000 not paid!!

Ruling

Resolved - Both the submitting complainant and Betamo Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Betamo Casino Review.

Player's Complaint

I got € 50 on my level. At this point in time my credit totaled € 14.600. After a few weeks, I received an email stating that I cannot withdraw the remaining money because I violated the guidelines. So the casino only paid me 24.000 out of 79.000! Then my account was blocked, I have a gambling history to.

I really hope you can help.

king regards,

Read the casino review

8 Responses

User icon
ThePOGG
January 12, 2021

Hi saiwiekim - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
saiwiekim
January 12, 2021

Hello, thank you very much for the quick reply. You can ask for me whether the BetAmo Casino, or the N1 Interactive Limited group, want to agree to a partial payment with me, or whether I should continue (!) in court [EDIT]. king regards saiwiekim

User icon
ThePOGG
January 17, 2021

Hi saiwiekim,

Our understanding is that your balance has been restored. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
saiwiekim
January 18, 2021

ok, that sounds very good, what do you think, when will I get the money? Is it the complete amount or is it a part of the 53000€? Thank you for the Help!!

User icon
saiwiekim
January 19, 2021

Hello again!

What do you think, which way I will get my money? Instant to my bank account, or to my account from betamo?

Have a good time!

#saiwiekim

User icon
saiwiekim
January 20, 2021

hello, please excuse me for the renewed message, but betamo is now asking me to disclose my account activities for the last 3 months. Do I have to?

Message:

Dear Player,

To proceed with an investigation, please upload the bank statement from your online Bank with all incoming and outgoing transactions for the last 3 months visible.

Please also upload the proof of address.

It needs to be an official letter on your name, not older than 3 months.

Best regards,

Casino Support Team

User icon
saiwiekim
January 27, 2021

Hi, BetAmo paid the amount of 45546,40€. Thank you for the help, really! Very thankful!!! [EDIT]

User icon
ThePOGG
January 31, 2021

Hi saiwiekim,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

saiwiekim consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 12, 2021

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