BetAMo - Joint bank account

Hi koenpus - welcome to ThePOGG.com! Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now. You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator. – At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know. Was your name on the bank account at the time you made the deposit?

Thanks,

ThePOGG

Hi koenpus,

I'm following-up on the above?

Thanks,

ThePOGG

Hey thanks.

The name of my husband whas on the bankaccount during the deposit.

So in the worst we loose our winnings of 10500 but i think the are not alloud to steel 900 euro of deposit. Because the say the wil not give back the 900 euro.

Greet

Hi koenpus,

If your name was not on the account at the time of your deposit that I'm afraid your play would be void.

We will contact the operator regarding returning the deposit to the payment account.

Thanks,

ThePOGG

thanks we will se what the will say.

Greet

Hi koenpus,

Please respond to the operator's emails to arrange for a refund.

Let us know once you have done so.

Thanks,

ThePOGG

Hi koenpus,

Have you responded to the operator's email?

Thanks,

ThePOGG

Hi koenpus,

I'm following-up on the above?

Thanks,

ThePOGG

Hi koenpus,

If we haven't heard from you by Friday the 21st of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG