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Found for the Casino - This player has deposited via a payment method in someone else's name, in breach of terms and conditions. As such there is nothing we can do to help them.
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because I have transferred money with my husband's bankaccaunt they have blocked my account. I transferred 900 euros and won 10500. Together with my husband, we have control over the bank account. Because my name was not on the photo of the bank account they blocked it. I created an online account today and it does contain my name and the bank statements to the casino. I hope you can help me with this.
Hi koenpus,
I'm following-up on the above?
Thanks,
ThePOGG
Hey thanks.
The name of my husband whas on the bankaccount during the deposit.
So in the worst we loose our winnings of 10500 but i think the are not alloud to steel 900 euro of deposit. Because the say the wil not give back the 900 euro.
Greet
Hi koenpus,
If your name was not on the account at the time of your deposit that I'm afraid your play would be void.
We will contact the operator regarding returning the deposit to the payment account.
Thanks,
ThePOGG
thanks we will se what the will say.
Greet
Hi koenpus,
Please respond to the operator's emails to arrange for a refund.
Let us know once you have done so.
Thanks,
ThePOGG
Hi koenpus,
Have you responded to the operator's email?
Thanks,
ThePOGG
Hi koenpus,
I'm following-up on the above?
Thanks,
ThePOGG
Hi koenpus,
If we haven't heard from you by Friday the 21st of August I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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koenpus consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 7, 2021
Hi koenpus - welcome to ThePOGG.com! Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now. You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator. – At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know. Was your name on the bank account at the time you made the deposit?
Thanks,
ThePOGG