Betamo - let me play even though I was self excluded due to gaming addiction on other N1 Interactive-licsensed casinos.
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
Read our Betamo Casino Review.
Player's Complaint
Betamo let me play even thou I was self excluded on other licens-related casino sites. They deny me a refund telling me that they blocked me when I told them about my gambling addiction. Oh well, thats simply not good enough. Their license claerly says that a player that are self excluded on another license-related casino site, should not be allowed to register and play at other license-releated casino sites. Since I was already self-.excluded on alot of other N1 Interactive licensed casino sites, they should have allowed me to register. To inform you, I gave them the exactly same name, e-mail, address, phonenumber, birthday as I gave to the other N1 Interactive-licensed casinos, when I registered.
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Hi flowplowlow - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
Did you request that your self-exclusion be carried over to all properties on the license? If not self-exclusions at other properties on the MGA license would not apply to other properties on the license.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.
Thanks,
ThePOGG