Betamo - let me play even though I was self excluded due to gaming addiction on other N1 Interactive-licsensed casinos.

Hi flowplowlow - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Did you request that your self-exclusion be carried over to all properties on the license? If not self-exclusions at other properties on the MGA license would not apply to other properties on the license.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

I specificly asked to get self excluded on all MGA sites, yes. Im not able to play at any MGA licensed site today.

Hi FlowPlowLow,

To be clear - under the MGA system there is no universal 'MGA license' self-exclusion. This regulator does not carry a database of self-excluded players and as such this is not possible.

You can self-exclude at individual MGA licensed properties, or across the license holders properties. That means that for a self-exclusion to apply at Betamo you would need to have requested it at Betamo or when self-excluding at another N1 Limited property request that your self-exclusion carry over to all properties on their license.

To clarify - did you make such a request? If so do you have a record of this communication?

Thanks,

ThePOGG

Hi FlowPlowLow,

I'm following-up on the above?

Thanks,

ThePOGG

Hi FlowPlowLow,

If we haven't heard from you by Friday the 28th of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG