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Betamo - let me play even though I was self excluded due to gaming addiction on other N1 Interactive-licsensed casinos.

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Betamo Casino Review.

Player's Complaint

Betamo let me play even thou I was self excluded on other licens-related casino sites. They deny me a refund telling me that they blocked me when I told them about my gambling addiction. Oh well, thats simply not good enough. Their license claerly says that a player that are self excluded on another license-related casino site, should not be allowed to register and play at other license-releated casino sites. Since I was already self-.excluded on alot of other N1 Interactive licensed casino sites, they should have allowed me to register. To inform you, I gave them the exactly same name, e-mail, address, phonenumber, birthday as I gave to the other N1 Interactive-licensed casinos, when I registered.

Read the casino review

5 Responses

User icon
ThePOGG
August 1, 2020

Hi flowplowlow - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Did you request that your self-exclusion be carried over to all properties on the license? If not self-exclusions at other properties on the MGA license would not apply to other properties on the license.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

User icon
FlowPlowLow
August 1, 2020

I specificly asked to get self excluded on all MGA sites, yes. Im not able to play at any MGA licensed site today.

User icon
ThePOGG
August 4, 2020

Hi FlowPlowLow,

To be clear - under the MGA system there is no universal 'MGA license' self-exclusion. This regulator does not carry a database of self-excluded players and as such this is not possible.

You can self-exclude at individual MGA licensed properties, or across the license holders properties. That means that for a self-exclusion to apply at Betamo you would need to have requested it at Betamo or when self-excluding at another N1 Limited property request that your self-exclusion carry over to all properties on their license.

To clarify - did you make such a request? If so do you have a record of this communication?

Thanks,

ThePOGG

User icon
ThePOGG
August 11, 2020

Hi FlowPlowLow,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
August 17, 2020

Hi FlowPlowLow,

If we haven't heard from you by Friday the 28th of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

FlowPlowLow consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

August 1, 2020

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