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BetAMo - maximum bet violation

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Betamo Casino Review.

Player's Complaint

Hello, this is my 2nd try. I registered in the "BetAmo" casino, made my first deposit and played the deposit bonus completely. Of the total of € 789, only 150 were paid out to me. Reason: I once (supposedly) bet over € 5 (I don't remember that). But even if the spin on the slot was too high (why isn't that restricted as in other casinos?), Why is all my credit deleted? That cannot possibly be correct. Please answer me

Read the casino review

2 Responses

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ThePOGG
January 9, 2020

Hi pruefer71 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

With respect to your claim - I'll contact the operator and request your play history, but I need to be clear that if you have exceeded the maximum allowed bet while playing with a bonus there will be nothing we can do to help you. When you accept a bonus you are agreeing to comply with the terms and conditions of the bonus and it is your responsibility not to violate them.

Thanks,

ThePOGG

User icon
ThePOGG
January 28, 2020

Hi pruefer71,

I've discussed this issue with Betamo Casino and reviewed your play history. On the 3rd of January at 09:38:50 server time you made a deposit of €150 and received a bonus of €150 (your 2nd deposit bonus). This bonus came with a wagering requirement of 40xbonus (€6000).

You then started wagering. At 11:38:30 server time on the 4th of January - after placing a total of €4381.70 in wagers you placed a wager of €50 while playing Stumpy McDoodle (likely buying the bonus feature). This wager exceeded the maximum allowed bet while playing with a bonus. As such the bonus contract was at that point void and the operator are within their rights to reset both parties to pre-contract positions.

Sorry we cannot be of further help.

ThePOGG

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Agreement

Pruefer71 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 9, 2020

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