Betamo - My payment has been withdrawn
Ruling
Found for the Casino - This player has used a payment method in someone else's name. This is clearly prohibited in Betamo terms and conditions.
Read our Betamo Casino Review.
Player's Complaint
Hi,
I signed up at betamo and ordered my first deposit via my account of € 20, only the system has still not booked it, it is still pending and can still be viewed in the course of the account movements, please check. I then used our credit card, it worked perfectly, won something and would like to have it withdrawn.
Now the amount is canceled because I have given the wrong address.
[EDIT] is the place of residence and company headquarters and [EDIT] is the second place of residence with my wife, I sent betamo both addresses by document now saying that they can withhold my winnings. Please help with clarification.
Sincerely, [EDIT]
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Hi murat - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out.
Thanks,
ThePOGG