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Betamo - My payment has been withdrawn

Ruling

Found for the Casino - This player has used a payment method in someone else's name. This is clearly prohibited in Betamo terms and conditions.

Read our Betamo Casino Review.

Player's Complaint

Hi,

I signed up at betamo and ordered my first deposit via my account of € 20, only the system has still not booked it, it is still pending and can still be viewed in the course of the account movements, please check. I then used our credit card, it worked perfectly, won something and would like to have it withdrawn.

Now the amount is canceled because I have given the wrong address.

[EDIT] is the place of residence and company headquarters and [EDIT] is the second place of residence with my wife, I sent betamo both addresses by document now saying that they can withhold my winnings. Please help with clarification.

Sincerely, [EDIT]

Read the casino review

2 Responses

ThePOGG
March 2, 2020

Hi murat - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out.

Thanks,

ThePOGG

ThePOGG
March 6, 2020

Hi murat,

I've discussed your claim with Betamo Casino and unfortunately we are not going to be able to uphold it.

The Betamo terms and conditions include the following:

"Betamo Casino does not accept third party payments. You must make deposits only from an bank account, bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name. If we determine during the security checks that you have violated this condition then your winnings will be confiscated and original deposit returned to the owner of the payment account, also Betamo Casino is not responsible for the lost funds deposited from third party accounts."

The Mastercard that you used to make your deposits was in someone else's name. As such this breaches the above term and voids any transactions that took place based on these deposits.

Sorry we cannot be of further help.

ThePOGG

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Agreement

Murat consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 2, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.