English in United States
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
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I have money I want to withdraw but for the past 2 weeks there has been no bank transfer option available. Customer service hasn't told me if it will b back or when and just recommended using other withdrawal methods which I have told them I can't use due to only having a Mastercard. If bank transfer isn't going to be available I want to close my account but how will I empty my account?
Update. They converted my currency to Euro so that I was able to withdraw my winnings via nettler but I would still like to know when bank transfer for nzd is coming back or why it just got taken away with no warning to players.
Thanks for letting us know.
As to your other question - only the operator could answer this.
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Betamo - No bank transfer for withdrawals
Posted by essexgirl
June 3, 2021
essexgirl consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 3, 2021
Hi essexgirl - welcome to ThePOGG.com.
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
I'll contact the operator and see what we can find out for you.