Betamo - no payout after winning
Resolved - This player has received a refund of nearly a quarter of a million euros due to failures on the part of the operator to take appropriate action to self-exclude the player's account on request.
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Dear Sir / Madam,
I would like to file a complaint against Betamo.com. I am a customer here and participate in casino (roulette) game. I Have lost a lot of money in the last few months about € 70,000. Within 2 months time. 2 weeks ago I was lucky enough to reclaim my money and profit from 140,000 euros. Betamo refused to hpay me, they indicated that they can only pay 4000 euros per day. at many Insisting they paid me about 60,000 in 2 payouts. They wanted to pay me the rest in a few weeks. I didn't agree with this because I have a gambling problem and I pointed this out to them. That if this is the case I would like them to block my account for withdrawals of this amount. Betamo refused to do this. I had to wait a week before the next payout of my won amount would be paid out again before a part. I disagreed, but they said I had no choice. In the same week, the enticed me with bonuses and emails to play again. A week later, a day before I would receive another payment, I gambled away everything (140.000 euros) that is in my account and in the following days I gambled another 65,000 euros of my private money on top of it.
she also promised me weekly cash backs from my losses. They also failed to keep this promise after my great loss. I have informed betamo that I will file a complaint about this. they advised me not to do this. they took my VIP status and blocked my account after I informed them that I made a complaint.I think this is pure scam what happened here and am not protected for a moment from my addiction and profits that I was entitled to.
I demand my money back because this cannot and should not be what happened here. I am in huge financial trouble because of this. I need your help. I would like to hear if you can do something for me because I don't see life like this anymore.
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