Betamo - No withdrawal possible
Ruling
Resolved - Both the submitting complainant and Betamo Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Betamo Casino Review.
Player's Complaint
N.B.: This complaint regards multiple casinos belonging to N1 Interactive, in particular BetAmo (776.85€ on 11th Dec) and Spinia (457.05€ on 11th Dec).
After having won in these casinos (without violating any maximum spin size or playing any games banned for bonus use), my accounts were, without any communication, disabled. Trying to ask live chat did not help, as I was only informed that my account is "suspended". Nothing has happened since, and I am unable to withdraw my wins. I am therefore complaining about N1 Interactive with the POGG as an ADR.
Thank you!
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Hi julezz - welcome back.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Exactly what did the operator tell you about the status of your account?
Thanks,
ThePOGG