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Betamo - No withdrawal possible

Ruling

Resolved - Both the submitting complainant and Betamo Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Betamo Casino Review.

Player's Complaint

N.B.: This complaint regards multiple casinos belonging to N1 Interactive, in particular BetAmo (776.85€ on 11th Dec) and Spinia (457.05€ on 11th Dec).

After having won in these casinos (without violating any maximum spin size or playing any games banned for bonus use), my accounts were, without any communication, disabled. Trying to ask live chat did not help, as I was only informed that my account is "suspended". Nothing has happened since, and I am unable to withdraw my wins. I am therefore complaining about N1 Interactive with the POGG as an ADR.

Thank you!

Read the casino review

6 Responses

User icon
ThePOGG
January 19, 2021

Hi julezz - welcome back.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Exactly what did the operator tell you about the status of your account?

Thanks,

ThePOGG

User icon
julezz
January 23, 2021

Hey there! Thanks for taking on this complaint. I will copy in my conversation with the operator below (I can also forward the email to you if that is required :)): I didnt break any bonus terms and haven't been able to withdraw the winnings ever since. Hope this helps! Thank you again, [EDIT] --------------- [EDIT] Fri, 12/18/20 3:02 pm Dear Player, Your account is closed due to bonus abuse. You can take a look at our Terms and Conditions here - betamo.com/terms-and-conditions. If a customer or group of customers are suspected of abusing a promotion, Betamo Casino reserves the right to void the bonus and any winnings. Abusing a promotion means: - Making max allowed bets on high variance games in order to increase balance; - Decreasing stake after big hit and switching to low variance game; - Making deposits with only bonus promotions without free cash deposits; -Customer bonus ratio (deposits : bonuses) is more than 50%. The decision was made to close your account. This decision was made by the management of our casino and is not subject to further consideration. Best regards, Casino Support Team [EDIT] Fri, 12/18/20 11:57 am Hey there, I was trying to log into my account both yesterday and today, but am told that my account is disabled. Having talked to live chat just now, they asked me to contact via email and provide all information here. I don't have much information about the situation myself, as I was quite confused to find my login details not working, then saw the message about the disabled account. Can you please tell me what went on here, and how I am able to resolve this account issue? I would like to access Betamo again soon and am hoping for swift support from your side. All the best and have a cheerful Christmas time, [EDIT]

User icon
ThePOGG
February 7, 2021

Hi julezz,

Our understanding is that you will be paid shortly. We would appreciate it if you could confirm when you receive your funds?

Thanks,

ThePOGG

User icon
ThePOGG
February 14, 2021

Hi julezz,

Have you received your funds?

Thanks,

ThePOGG

User icon
julezz
February 14, 2021

Hey, I'm sorry it's been a week now.. I did receive my funds after you stepped in - so you helped me out a lot here. Everything is sorted now :) Thank you and all the best, [EDIT]

User icon
ThePOGG
February 21, 2021

Hi julezz,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

julezz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 19, 2021

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