Betamo - NOT received a deposit of € 100
Found for the Casino - The deposit in question has in fact been credited to this player's account and subsequently played down.
Read our Betamo Casino Review.
On December 31st. 2020 I made several deposits. One of them did not come on my account at Betamo that time (our time 00.48). If needed I can send a copy of my bank payment via email).
Because I did not receive the € 100 on my account on that moment, I made request via the support button at Betamo. (I can send a copy of this via email). The support contact advised me to wait for 1 day.
So after the deposit of € 100 I made a new deposit of € 50 to be able to play at that time. These € 50 did come on my account immediately.
The morning of December 31st. around 9.43 o'clock AM I asked again when I would receive my € 100. The support person forwarded my request to their financial department. The case number that was given is: BBCUS-49793.
Later that day I asked again when I would receive my € 100 And then almost at the same time I received an email from Betamo which said: The transaction of this case is a successful transaction. All the funds were spent already.The funds were added on December 31st. at 09.41 UTC time.
I mentioned that this is not correct. The amount was not added to my account!!
So, after that I did sent an email that I did not agree and that I would like to post an official complaint.
I hope you can help. Please put the € 100 to my account.
the casino review
Leave a Reply
You must be
to post a comment.