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Betamo - NOT received a deposit of € 100

Ruling

Found for the Casino - The deposit in question has in fact been credited to this player's account and subsequently played down.

Read our Betamo Casino Review.

Player's Complaint

Hello,

On December 31st. 2020 I made several deposits. One of them did not come on my account at Betamo that time (our time 00.48). If needed I can send a copy of my bank payment via email).

Because I did not receive the € 100 on my account on that moment, I made request via the support button at Betamo. (I can send a copy of this via email). The support contact advised me to wait for 1 day.

So after the deposit of € 100 I made a new deposit of € 50 to be able to play at that time. These € 50 did come on my account immediately.

The morning of December 31st. around 9.43 o'clock AM I asked again when I would receive my € 100. The support person forwarded my request to their financial department. The case number that was given is: BBCUS-49793.

Later that day I asked again when I would receive my € 100 And then almost at the same time I received an email from Betamo which said: The transaction of this case is a successful transaction. All the funds were spent already.The funds were added on December 31st. at 09.41 UTC time.

I mentioned that this is not correct. The amount was not added to my account!!

So, after that I did sent an email that I did not agree and that I would like to post an official complaint.

I hope you can help. Please put the € 100 to my account.

Regards,

Read the casino review

2 Responses

User icon
ThePOGG
January 4, 2021

Hi jollekekimi - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
January 31, 2021

Hi jollekikimi1963,

I've reviewed your transaction and play history for the time in question. The contested transaction was in fact added to your account at 09:42:09 on the 31st. You were playing at this particular point and this is confirmed by your play history that shows a jump in your balance of €100 that cannot be accounted for by a win at play. You may not have noticed this, mistakenly accounting the change in balance to a win.

After this point you did in fact play your balance down.

Sorry we could not be of more help.

ThePOGG

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Agreement

JollekeKiMi1963 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 3, 2021

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