Betamo - NOT received a deposit of € 100

Hi jollekekimi - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi jollekikimi1963,

I've reviewed your transaction and play history for the time in question. The contested transaction was in fact added to your account at 09:42:09 on the 31st. You were playing at this particular point and this is confirmed by your play history that shows a jump in your balance of €100 that cannot be accounted for by a win at play. You may not have noticed this, mistakenly accounting the change in balance to a win.

After this point you did in fact play your balance down.

Sorry we could not be of more help.

ThePOGG