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Betamo - Payback not received
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Betamo Casino Review.
Player's Complaint
I made a deposit of 20 euro at the 7the. But still its not put on my account. Something went wrong. So i contacted betamo, they sad wait 5 days and it wil be back on your bank account. I had to show the payment. So i proved it. Now, after 10 days stil no payback. They want to see my bank account with all my information from the 7the until now. I asked them why???? But no answer. I asked for proof that it is paydback but they wont do it. I dont care about the 20 euro but the principal is more important to me.
4 Responses
Hi pim,
Have you provided the requested bank statement?
Thanks,
ThePOGG
Hi pim,
I'm following-up on the above?
Thanks,
ThePOGG
Hi pim,
If we haven't heard from you by Friday the 9th of April I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
pim consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- BetAmo
- Malta Gaming Authority
- N1 Interactive Ltd
February 20, 2021
Hi whitesnow92 - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Firstly, this is an English lanugage service. Please ensure that you use one of the freely available online translation services when posting messages here.
You need to go back to the operator and provide the requested bank statement. The operator are looking to verify that both the payment was taken and has not been returned to your account. The payment processing company will require this information before they take any further action for the operator.
Thanks,
ThePOGG