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Betamo - Refund money
Ruling
Found for the Casino - This player has used a payment method in someone else's name to deposit, in breach of terms and conditions.
Read our Betamo Casino Review.
Player's Complaint
- [ ] Hi, so me my mom and my sister created an account op betamo (my mom and i live in the same house) sister was visiting us, we were on the same wifi network, so we played and i won first ([EDIT]) so i uploaded my documents for the verification and it took so long to let them verify my documents but after that they send me my money and they blocked me after that, they said as reason; duplicate accounts)?? ok, so they didn t blocked my sister ([EDIT]) she played and played and after a while she won and cashed here money out and she had to send a few documents also to verify herself, after that she got blocked and received here payment. so my mom account didn t got blocked, since the beginning i used my bank account to topup here account and add funds to it and they didn t blocked any, my mom doesn t have an bank card so i used mine all the time, they let me top up here account and still didn t block any. she played with €200 and won €609 and she pressed the button to cash it out and now she is blocked and isn t gettin any money back?? because they say its fraud??? i’ve proof that its my mom and she wants here money back
10 Responses
so they i’ll return the deposit back and the earned winnings are lost?
Hi valen,
Deposits should be returned back to the original payment method.
Thanks,
ThePOGG
Thanks. do i need to contact betamo for the payment?
Hi valen,
Our understanding is that the deposit amount will shortly be refunded to the payment account. Please let us know when you receive your funds.
Thanks,
ThePOGG
Hi valen,
I'm following-up on the above?
Thanks,
ThePOGG
Hi, i’m still waiting on the refund. they asked me to send a picture of my id card
Hi valen,
Have you sent the requested documentation?
Thanks,
ThePOGG
Hi i received my deposit today.. thanks fot everything, have a nice day ??
Hi valen,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
valen consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- BetAmo
- Malta Gaming Authority
- N1 Interactive Ltd
April 11, 2020
Hi valen - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Unfortunately there is nothing we can do to help you in this situation. The Betamo terms of use contain the following:
If a payment has been made to an account from a payment method that is not in owned by the person named on the account sadly you have violated the above term.
Sorry we cannot be of further help.
ThePOGG