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Betamo - refuses to refund my deposits

Ruling

Resolved - Betamo Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Betamo Casino Review.

Player's Complaint

I deposited $900 and $2000 to play blackjack at Beta. Once my deposits cleared the system told me that Blackjack was not available in my area. I have been since trying to get my deposits refunded and have download numerous documents to them,only to have the documents deemed invalid. All I want is my deposit returned to the etransfer account from which they were paid. Its ridiculous they can take deposits but refuse to refund them and make me go thru stupid hurdles of proving my id etc. I registered on the site under my name [EDIT] as that is what name I go by. My ID's are under [EDIT]. I just want my two deposits refund back via retransfer into the account they were paid from

Read the casino review

4 Responses

User icon
thepogg
June 27, 2021

Hi kal - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
July 11, 2021

Hi kal,

The operator's system records show that your $2k deposit was declined and that the operator have already refunded your $900 deposit. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
thepogg
July 18, 2021

Hi kal,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
July 25, 2021

Hi kal,

If we haven't heard from you by Friday the 6th of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

kal consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

June 25, 2021

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