Betamo - Request not accepted

Hi someone67 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi someone67,

Our understanding is that this was a mistake at Betamo that should be corrected shortly and that you should re-request your withdrawal.

Please confirm once you have received your funds.

Thanks,

ThePOGG

Hi someone67,

Have you received your funds?

Thanks,

ThePOGG

Hi someone67,

I'm following-up on the above?

Thanks,

ThePOGG

Hi someone67,

If we haven't heard from you by Friday the 15th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG