ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Betamo - Request not accepted

Ruling

Resolved - Betamo Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Betamo Casino Review.

Player's Complaint

Hi

The betamo casino wont accept my cashout request because they say i have duplicate account while i dont have that so i think they say this son that they dont have to pay me out.

I will send this case to my lawyer if they dont pay me out so if you can help me that they accept cashout request than i dont hire a lawyer

Kind regards

Read the casino review

5 Responses

User icon
thepogg
September 6, 2021

Hi someone67 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
September 8, 2021

Hi someone67,

Our understanding is that this was a mistake at Betamo that should be corrected shortly and that you should re-request your withdrawal.

Please confirm once you have received your funds.

Thanks,

ThePOGG

User icon
thepogg
September 18, 2021

Hi someone67,

Have you received your funds?

Thanks,

ThePOGG

User icon
thepogg
September 25, 2021

Hi someone67,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 2, 2021

Hi someone67,

If we haven't heard from you by Friday the 15th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

someone67 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 6, 2021

United States country flag