BetAMo - Responsible gaming/ unfair treatment

Hi v-vliw - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

With respect to your claim - when requesting your self-exclusion did you ask that it be carried over to other properties on the license?

Thanks,

ThePOGG

yes and I got confirmation immediately that I now was permanently blocket on all N1 interactive Ltd licens white label

Hi v-vliw,

Do you have a record of this communication?

Thanks,

ThePOGG

Hi v-vliw,

I'm following-up on the above?

Thanks,

ThePOGG

The conversation with betamo? Or my block?

and what is most strange and what makes me original is that the bob casino cube confirmed that there was a mistake and paid back my deposit. on the same grounds as my complaint to betamo. A few days after my complaint until betamo starts a new "case" where they told me I would get the deposit back and sent. ”We ask you to wait for a response from the administration.

When your refund will be completed you will be informed”

men after a few days they say to me. that they previously received me a definitive message based on previous conversation. I ask if it is true or if they are joking with me to do them and one week in said I would get the deposit back. now have a week soon, and I don't want to answer that email.

Hi v-vliw,

The conversation where you requested your exclusion.

Thanks,

ThePOGG

Hi v-vliw,

I'm following-up on the above?

Thanks,

ThePOGG

Hi v-vliw,

If we haven't heard from you by Friday the 14th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG