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Betamo - Technical issue

Ruling

Found for the Casino - Where there is a technical issue with a round of play it is standard practice to consider the round void.

Read our Betamo Casino Review.

Player's Complaint

Due to technical issues (as the casino said) my bet wasnt accepted. I was playing on autoplayand exactly this time all autoplay bets were declined. A price came and i didnt get it. The chat exploded, i wasn't the only one. I have sent like 20 e-mails and contacted live support several times. Each and every time i received some standard reply, they never gave me my money. It's a disgrace for the casino business and also a big SCAM.

Read the casino review

1 Responses

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thepogg
May 9, 2021

Hi Leon - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

As with effectively all online gambling operators, Betamo carry clear terms relating to technical errors:

"The Company is not liable of any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play."

"The Casino reserves the right to terminate games or events in exceptional circumstances further described below. Should a game miscarry or malfunction after starting due to a technical error, we shall: a) cancel the game; b) refund the amount wagered; if the account holder has an accrued credit at the time the game miscarries, credit the monetary value of the credit to the account holder’s user account or, if the said account no longer exists, pay it to the account holder in an approved manner; c) inform the regulator of the circumstances of the incident if necessary; d) refrain from further providing the games or services if such games or services are likely to be affected by the same failure."

If the bet has not been accepted, or there's been a technical error that prevents the round being concluded, the operator would consider all bets void and bears not liability for any potential bets that you could not place.

Sorry we cannot be of further help.

ThePOGG

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Agreement

Leon consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 8, 2021

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