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Betamo - Wagering requirements to withdraw my own money NOT BONUS

Ruling

Found for the Casino - Due to anti-fraud laws, operators are required to ensure that any deposits are actually used for the purpose of wagering before processing withdrawals.

Read our Betamo Casino Review.

Player's Complaint

So i deposited 100 euros to play, to have some fun. got down a bit, got scared. then luckily i went back to my own balance what i started with +13 euros . did not want to play again becuase i always lose everything when i go back, as a normal person. so i withdraw. it got cancceled. i send the support a message why it got cancceled and they said i need to wager my deposit 3X times. thats 300 euros. thats inpossible, the odds are already stacked my crazy and im supossed to wager 300 euros to get my money back. I DID NOT SIGN UP FOR ANY BONUS, its 100% my cash and they set a wager requirement for that. i never seen that info on their site, nowhere. and i play on diffrent casinos where i win small amounts, and withdraw never got asked to wager to get my money back. can you help me please.

Read the casino review

1 Responses

ThePOGG
March 6, 2021

Hi spareine123 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately this is not a matter we can assist you with. As is detailed in the operator's terms of us:

"Any deposit has to be wagered 3 times (player must place bets three times their deposit amount) before they can withdraw the funds related to this deposit. In case several deposits were made with no gaming activity, the player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino reserves the right, at its sole discretion, to charge a fee for the processing of the deposit(s) and the withdrawal requested."

This is an anti-money laundering requirement that all MGA operators are required to carry. You will need to comply with it before you can withdraw.

Thanks,

ThePOGG

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Agreement

spareine123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 6, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.