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Betamo - Waiting two weeks for cash out

Ruling

Resolved - Betamo Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Betamo Casino Review.

Player's Complaint

I have won 45.602,16 euro on betamo and closed my account to stop gambling. I cashed out 12.000 but since 18. January I haven't received any money. I have sent my ID and all needed information but I am still waiting to receive the rest of the amount.

Read the casino review

4 Responses

User icon
ThePOGG
February 2, 2021

Hi mike666 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
February 14, 2021

Hi mike666,

The operator inform us that your withdrawals are being processed in line with the withdrawal limits. Can you confirm that you have received payment?

Thanks,

ThePOGG

User icon
ThePOGG
February 21, 2021

Hi mike666,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
February 28, 2021

Hi mike666,

If we haven't heard from you by Friday the 12th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Mike666 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 2, 2021

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