Betamo - will not release my funds as I misspelled my name upon registation
Ruling
Resolved - Betamo Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Betamo Casino Review.
Player's Complaint
To whom it may concern,
I recently created an account with Betamo, and upon creating my account I misspelled my last name as [EDIT] instead of [EDIT].
Please help me, as they are not responding to my emails.
Thanks,
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Hi benji - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG