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BetAmo - Withdraw review unnecessarily long

Ruling

Resolved - Betamo Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Betamo Casino Review.

Player's Complaint

When submitting the withdraws they got declined and asked me to upload more documents for verification. After uploading the required documents they are not cancelled.

But now they are 7+ days under review, even when they got no reason to not approve them now.

Read the casino review

8 Responses

User icon
thepogg
March 25, 2023

Hi kokomoko9000 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 31st of March let us know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
kokomoko9000
March 30, 2023

Hello, withdraw is still not approved. It was requested 15 march

User icon
kokomoko9000
April 1, 2023

Still experiencing issues after 31st march :)

User icon
kokomoko9000
April 3, 2023

Hey, I just got paid the first withdraw so the others should be coming through aswell :)

User icon
thepogg
April 4, 2023

Hi kokomoko9000,

Thanks for letting us know.

We'll hold this complaint open and if you could confirm as your installments are paid we would appreciate it.

Thanks,

ThePOGG

User icon
thepogg
April 22, 2023

Hi kokomoko9000,

Have you received your full balance?

Thanks,

ThePOGG

User icon
thepogg
April 30, 2023

Hi kokomoko9000,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
May 7, 2023

Hi kokomoko9000,

If we haven't heard from you by Friday the 19th of May we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

kokomoko9000 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 21, 2023

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