Betamo - Withdrawal and blocked account
Resolved - Both the submitting complainant and Betamo Casino have informed us that this issue has been resolved and the player has received their funds.
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I had an account with Betamo cassino, but it was blocked despite having proved all my personal information and sent my documents to Betamo Casino.
In vain, I try to contact the casino but do not get an answer. With the staff of the chat I do not get out, I am not helped and the chat ends abruptly every time. From the customer service I receive no response and from the complaints commission so far.
I find it very annoying because I can no longer access my account and all my money is gone.
I had made a payout of €1927,61 EURO. The next day my account was blocked and my money was gone even though I could prove everything. My account was wrongfully blocked and my money was wrongfully withheld. I will send you a copy of the email I sent to support and to the complaints committee, containing all the supporting documents.(I cant add the documents to this contact form but i already sent a mail with all the documents to: [email protected]) but they adviced me to fill in this form.
I assume that this can be resolved and that the money from my account will be deposited as soon as possible.
I hope to hear from you as soon as possible!
Mails I already sent to Betamo the casino:
I created an account on your site with my own name. I deposited the money into my casino account with my wife's bank account. When I wanted to deposit the money that I had won into my bank account, I got discarded every time. I then decided to contact the casino customer service. I was then explained by employee Benjamin that I had to upload documents from the account holder and that they would then deposit the money within 48 hours. I neatly uploaded all my girlfriend's documents and went to sleep. The next morning, much to my surprise, I was unable to access my account, so I decided to contact the casino customer service again. i thought i was ripped off. Employee Tommy then said that my account had been removed and that I had lost everything. Tommy said it was because the bank account was in a different name than the one whose account was owned. I then indicated that I could also upload an ID of my own and that the bill is in the name of my girlfriend, but I will receive my work money paid there. Tommy said there was nothing to be done about it. I did not feel helped by Tommy, so I will contact you. I can demonstrate that I have my salary paid into the account for which I have deposited documents. I can possibly make video calls and also send an ID of the registration on the website of the casino.
I attach all documents to this email
ID casino member
ID Bank account holder
Deposit with trustly to casino
I read in your terms that if the account was removed, the deposits would be returned to the bank account holder's account.
(If we determine during the security checks that you have violated this condition then your winnings will be confiscated and original deposit returned to the owner of the payment accoun; Betamo Casino also is not responsible for any lost funds deposited from third party accounts.)
but have not yet received that money. I assume that you will pay the full amount of €1927.61 with proof with this email. I hope to hear from you as soon as possible and of course receive the money as soon as possible.
the casino review
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