Betamo - wont accept my cashouts

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

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Player's Complaint

Dear [EDIT],

Thank you for contacting the Malta Gaming Authority.

Please be informed that all B2C licensees are now required to make readily available to players the applicable procedures for referring a dispute to the operator’s appointed Alternative Dispute Resolution provider (ADR).

The approved ADR provider for N1 Interactive Limited (betamo.com) is The Pogg https://thepogg.com/

Kindly direct your dispute to the appointed entity accordingly.

Regards,

[EDIT]

Player Support Officer

T 35625469000

A Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta

E [EDIT] W www.mga.org.mt

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From: [email protected]

Sent: 06 July 2020 11:16

To: Complaints at MGA

Subject: [EXTERNAL] - Online Gaming Support Request |,[EDIT]

Your Title: Mr

First Name: [EDIT]

Surname: [EDIT]

Your email address: [EDIT]

Your phone number: [EDIT]

Your Country: [EDIT]

The gaming operator on whom you wish to lodge a complaint: betAMO

Your username/alias on your login account: [EDIT]

The game which you were playing: book of pharaos

Disputed Amount: 28.000 euros

Date of Incident: 02/07/2020

Time of Incident: 16:00

A short description of your claims: i won a big win a a powerspin bonus game of 5 euro spin, i won like 28.000 euros. have won there before and made withdraws of 4k euros befor, but now when i wanna make withdraws of 4k euros or even 2.5k euros they wont accepted them and it has been in progress since the 2th of july. they say they have an investigation against my withdraws but cant give me any information about it!!!

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