BETAT - Account Verification taking too long
Unresolved - Information came to us during the investigation of this and 20 other cases that is considered inadmissible. In agreement with the UKGC this case has been passed to IBAS.
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I made an account with this casino on the 3rd of October. I played a little while and ended up with a balance bigger than what I started with. I went to go and check if I could withdraw and it said my account needed verifying. Fair enough. I sent the required documents on that day and they have still yet to verify me. It says verification usually takes 5 days or less, and everytime I've been on live help, or sent an email I've been told it's still going through due diligence and there is no time frame on when it will get done. Three weeks to verify an account is far too long and I feel like I've lost this money now. Please help.
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