BETAT - Casino winnings forfeited
Found for the Casino - BETAT provide expansive documentation that strongly indicates that this player has breached casino terms and conditions. As such ThePOGG.com has discontinued representation of the player in this complaint.
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Dear The Pogg,
I have registered an account and deposited €150 yesterday, on the 11th of June with wxw.betatcasino.com. I've found them via being highly rated on your site.
My username there is my email address: [EDIT]
I have claimed their first deposit offer and received €150 on top of my deposit. Having read the terms and conditions which contains a limit of how high a bet should be during the playthrough of the bonus I have chosen to play with a bet of €6.25 (the limit is €6.50) on one of the video slots that I wasn't really familiar with before.
After playing for about an hour, although I have won some money (the balance was around €700 if I remember correctly), I found the slot to be not too entertaining at all. So I have changed to my long time favourite video slot called Tally Ho. The bet size I have chosen was €3.15. This slot never let me down before, and it turned out to be a winning streak this time too. After two more hours of playing I have had a balance of €1440.10. By this time the bonus requirement was completed. I received an email from the casino to verify my email address which I did, and received a second email to not forget about the second deposit bonus I still have waiting for me. However since I didn't have any experience with the casino before I decided to make a withdrawal first (luckily), and see if I receive my money in order before depositing any more.
I received a KYC check request for identity, address, and payment method documents later the day, which I have completed, and got a confirmation email that they received my documents. The support representative was kind enough to let me know that based on my ID he saw that I have misspelled the day for the month in my date of birth in the dropdown menu while registering the account and corrected it for me on my account. I was told that all my documents were okay and to wait for up to 5 days for a standard gameplay security check.
Now today I received an email that my account has been flagged for fraudulent behaviour and my winnings are confiscated, the account is closed immediately plus "No further correspondence on this matter will be entered into directly with" me regarding the matter.
After the first shock I have checked their bonus terms and conditions again to see what it says about fraud, and it is very specific, and I haven't breached any of these rules:
"For sake of absolute clarity, we have individually identified named practices BETAT Casino finds abusive in relation to awarded bonuses.
"12.4.1 User staking bets that have no or very minimal ability of return, with sole purpose of increasing their wagering volume with minimal loss/win expectancy, will be deemed advantage play and will result in immediate forfeit of the bonus, any bonus winnings and retaining of any real monies lost to the Casino in the process. A clear-cut example of such type of play would be a simultaneous wager on both black and red in roulette, or covering of the vast majority of the table. "
I haven't done this since I played only video slots.
"12.4.2 A user staking 20% or over of the value of their real money deposit in a single bet prior to wagering the deposit five times over, with purpose of drastically increasing their bankroll will be flagged as a high-risk user and will be monitored."
I haven't done this as I have never went above the mentioned 6.25€ bet.
"12.4.3 A user who wagers high value hands with the sole purpose of rapidly increasing bonus bankroll, then proceeds to drastically decrease their bet value(less than half) without having reasonably decreased their bankroll will be deemed to employing unnatural and advantageous betting patterns."
Note that although I haven't read this before playing, but luckily still haven't done this, as 3.15/6.25 is more than a half even if by not much. But definatey not less than half.
"12.4.4 Combinations of above: ANY user which is found employing a strategy by which they are placing high value bets while playing on any game with specific bonus weight decreased to or less than 30% (any table games, card games, video poker, etc.) and then proceed to place bets in value of less than their current average bet while changing game type to higher weighted games (slots, casual games, scratch cards, etc.);"
Haven't done this as I - again - have only played video slots.
I hope you can find out what I have done to get "being flagged". As I have had zero problems before playing in the casinos that are highly rated by your site.
Thank you very much for your help in advance,
the casino review
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Hi balkat - welcome to ThePOGG.com!
You're entirely right that BETAT are very highly rated here. I personally consider them to be one of the best casinos in operation today, specifically due to their very open and transparent policies when it comes to dealing with player complaint (i.e. they will discuss all factors involved with us).
I am a little confused with the terms you selected as relevant given that you've been told that your account's been flagged for "fraud". None of the terms that you reference make mention of "fraud". The relevant terms would be found in the general terms and conditions;
The terms you've quoted are specific to abusive bonus behaviour not fraud. As you're account's been flagged for "fraud", I'd suggest that it's likely that the casino feel that you're misrepresenting your identity.
I'll contact BETAT and see what I can find out.