BETAT - Verification Denied-funds not released
Unresolved - Information came to us during the investigation of this and 20 other cases that is considered inadmissible. In agreement with the UKGC this case has been passed to IBAS.
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Signed up with BETAT casino. Deposited as per sign up bonus offer. I was very lucky to have gambled on casino slots my balance up to 1200. When trying to withdraw the casino required verification. They made the verification process dificult but still I followed every step they asked me to. The final email for this process was last wednesday 26th october. It would take maximum of 5 days for verification. After hearing nothing i emailed them today 2/11/2016 to ask for information on the current progress of my verification. upon checking my emails i have received a hostile email stating "Please be informed that your account has been flagged for breaches in our Terms & Conditions. Due to this, we are required to terminate any direct line of communication with you immediately.
Consequently we have now permanently closed your account, forfeited all funds and removed your email address from our mailing list.
No further correspondence on this matter will be entered into directly. Should you wish to discuss the matter further, you may raise this case with The Pogg. As our Alternative Dispute Resolution (ADR) they will act as the legal mediator between both parties"
Where do i go from here? does this mean i have lost the 1200 that i was expecting?
Thanks in advance for your help
the casino review
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