BETAT - Verification Issue
Ruling
Unresolved - Information came to us during the investigation of this and 20 other cases that is considered inadmissible. In agreement with the UKGC this case has been passed to IBAS.
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Player's Complaint
I submitted the required documents for account verification on 07/10/16. The website states that the process should take a maximum of 5 days. However, as of 30/10/16, the account has not been verified. Any attempts to contact livechat have been useless. They refuse to give any indication of how long the process will take, and will only state that it is up to the verification team. Is there any way you could help with the verification of my account with BETAT? Thanks
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Hi ciaranog - welcome to ThePOGG.com!
Before we can do anything to help you I need you to provide us with the username and email address you use at BETAT casino. I also need to know which country you are resident in.
Thanks,
ThePOGG