BetBright - failed me in responsible gambling

Hi smash2323 - welcome back!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Thankyou this be great help . I have complained about further money . As my very first deposit was around 2800 and multiple deposits and I rang up constantly saying I want speak manager etc saying it. What confuses me they admit since the guy took other should be asked and seen since then. He would email me back direct and he would chuck bonuses at me left right and centre was crazy really was . But no different as I was with him apart from I could send him more direct emails . But like said I rang up even from my first deposit they have already admitted they failed me I beleive I should have all deposits back maybe not first say 2 but all them once someone admitted it

has there been any uodatesplease. have you managed to contact them?

Hi smash2323,

We're currently waiting on a response. I will update you when we have relevant information to pass on.

Thanks,

ThePOGG

Hi what's is happening here as still nothing they have had plenty of time

is there any updates please as to be fair they should paid me money back from beginning already admitted fault by paying me some and its unfair to just give me back deposits when the guy took over as it was no different before that I was still the same. they are inconsistent with how they dealt with this

Is ready any update please ??

Hi smash2323,

I've now reviewed all communications between yourself and BetBright via email, Live Chat and Phone Call up to and including the 10th of May.

The reason for the 10th of May cut-off is that all deposits made from the 10th of May forward have already been refunded and as such are not in contention.

Unfortunately my review of the communications confirms the BetBright position that the 10th of May is the point where the operator should have imposed an exclusion under their Responsible Gambling policies. Having reviewed both the communications up until the 9th of May and those on the 10th of May, the communications from the 10th of May show:

- A significant increase in frequency of contacts.

- A substantial increased sense of urgency that has not existed in the communications prior to the 10th (requests to "get manager ring me asap" followed quickly by repeated requests when this did not happen immediately).

- Significant evidence of sustained negative emotional response to the games. No longer is the return simply bad, this is the "worst experience I have had in my life". These statements continue over several hours.

- The first occurrences of direct questioning of the fairness of the games. This extends beyond the previous statements about being unhappy with the return of the games to actively stating you have been "stitched-up" and "didn't win one double up always picked lowest card I do not believe that's possible".

Your communications prior to the 10th - specifically the phone calls you requested be reviewed - certainly express discontent about the return of the games played and do request several bonuses (most of which were honoured, though not in the specific form you appear to have been looking for), but lack the traits specifically defined above.

While I entirely sympathise with the fact that this will not be the outcome that you were hoping for, having reviewed all the communications between yourself and the operator it is the opinion of this service that while BetBright did not take the correct action at the correct time, they have already taken the action appropriate to ensuring you were reset to the position you were in immediately prior to the point where they should have taken action and as such have met their Responsible Gambling requirements.

Sorry we cannot be of further help,

ThePOGG