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BetChain - Account closed and all funds confiscated without a valid reason

Ruling

Found for the Casino - This player has opened multiple accounts citing addresses at opposite sides of the world within 24 hours of each other.

Read our Betchain Casino Review.

Player's Complaint

I played several times in BetChain.com casino in October (and years before that) without a problem. I lost my balance every time in October though. Details before that, I can't remember and I don't have access to my account statement anymore, but I believe I withdrew successfully many times in the past.

Finally, I made winnings from about 12 EUR to 456.83 EUR on November 1st. After that started the nightmare when I requested a withdrawal.

First, I received this email:

--

Dear Friend,

Our security system has flagged your account as a duplicate.

It means that more than one account createdused with the same IP address, device or browser.

Unfortunately, this is a violation of our T&C.

Informing you that your account was closed and all your funds were confiscated.

---

I replied:

---

Dear Sir/Madam,

I don't have any duplicate account. The accusation is totally wrong. Could you kindly clear this and reactivate my account? I believe it's a mistake or something.

---

The final reply from the casino was:

---

Dear Friend,

Sorry, but the decision is final and can't be appealed

---

This indicates to me that they are not even serious about the injustice in this case and my concern about the closed account and my lost balance with it. Once again, I don't know if anything can be done to seek justice, but I guess the best to all the players I can do, is to warn about Betchain.com.

Betchain.com chat always cut me fast off the line when I tried to ask about the closure of my account and confiscation of the balance.

If this isn't rogue behavior, I don't know what is. Everything in it how Betchain.com refuses to communicate and the fact how this happened only after trying to withdraw (and for example not any time before, informing me that there might be a problem with my account) is clearly the very least inappropriate, and most likely totally deceitful.

I'm really disappointed since I honestly trusted Betchain.com in the past.

(This is pretty much all the communication I have in this case that I copy-pasted here. I tried to copy a chat conversation, but the agent cut the chat line too fast before I managed to copy anything.)

Read the casino review

3 Responses

User icon
ThePOGG
November 3, 2019

Hi ttmasei - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
November 12, 2019

Hi ttmasei,

Please see our response to your other complaint.

ThePOGG

User icon
ttmasei
November 22, 2019

Hi ThePogg! I have answered to the response to the other complaint some time ago now.

Hopefully, BetChain casino will communicate with this complaint too. To me as a customer, they haven't told any proof for their claim of having a duplicate account(s). It doesn't surprise me once again since I have only this one account with them.

Very sad indeed how fraudulent some sites seems to be nowadays. This kind of duplicate account claim tends to be already some kind of regular, classic trick for some sites to get away with non-payment.

I really wonder why they choose to do this? Do they really think this is a good way to run a business? I totally can't apprehend, why couldn't they just run a fair business. Casinos should have enough edge to make profits and operate without this blatant fraud.

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Agreement

ttmasei consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetChain
  • Curacao eGaming
  • Direx N.V.

November 3, 2019

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