BetChain - Account closed and all funds confiscated without a valid reason

Ruling

Found for the Casino - This player has opened multiple accounts citing addresses at opposite sides of the world within 24 hours of each other.

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Player's Complaint

I played several times in BetChain.com casino in October (and years before that) without a problem. I lost my balance every time in October though. Details before that, I can't remember and I don't have access to my account statement anymore, but I believe I withdrew successfully many times in the past.

Finally, I made winnings from about 12 EUR to 456.83 EUR on November 1st. After that started the nightmare when I requested a withdrawal.

First, I received this email:

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Dear Friend,

Our security system has flagged your account as a duplicate.

It means that more than one account createdused with the same IP address, device or browser.

Unfortunately, this is a violation of our T&C.

Informing you that your account was closed and all your funds were confiscated.

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I replied:

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Dear Sir/Madam,

I don't have any duplicate account. The accusation is totally wrong. Could you kindly clear this and reactivate my account? I believe it's a mistake or something.

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The final reply from the casino was:

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Dear Friend,

Sorry, but the decision is final and can't be appealed

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This indicates to me that they are not even serious about the injustice in this case and my concern about the closed account and my lost balance with it. Once again, I don't know if anything can be done to seek justice, but I guess the best to all the players I can do, is to warn about Betchain.com.

Betchain.com chat always cut me fast off the line when I tried to ask about the closure of my account and confiscation of the balance.

If this isn't rogue behavior, I don't know what is. Everything in it how Betchain.com refuses to communicate and the fact how this happened only after trying to withdraw (and for example not any time before, informing me that there might be a problem with my account) is clearly the very least inappropriate, and most likely totally deceitful.

I'm really disappointed since I honestly trusted Betchain.com in the past.

(This is pretty much all the communication I have in this case that I copy-pasted here. I tried to copy a chat conversation, but the agent cut the chat line too fast before I managed to copy anything.)

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