BetChain - Casino procrastinate winnings

Ruling

Resolved - Both the submitting complainant and BetChain Casino have informed us that this issue has been resolved and the player has received their funds.

Read our BetChain Casino Review.

Player's Complaint

9.12.2020 I played this casino. I won the amount 6200 eur. I uploaded right away documents they asked for, and they accepted all, and asked 1 more about Skrill history. I sent it them and they approved it.

Went 2 weeks and I did not hear my money. They promised and said i just need to wait.

They disabled my account. Then they emailed me that my withdrawal 'bounced back'. And they will sent it another time, Bank Transfer. They asked again 2 documents about my bank account and address, I sent them and they approved them.

Now they are ignore my all emails, and the money hasnt seen.

Could you please help me with this case. I havent broke any of their terms

Read the casino review

6 Responses

ThePOGG

January 5, 2021

Hi casinoqung1 - welcome to ThePOGG.com.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG

January 10, 2021

Hi casinoqung1,

Our understanding is that the operator has processed your withdrawal. We would appreciate it if you would let us know when you receive your funds.

Thanks,

ThePOGG

casinoqung1

January 11, 2021

I wonder if they have said that for you. They asked me again more documents yesterday. But I will let u know if they pay..

casinoqung1

January 17, 2021

Hey, The casino has not paid my winnings. The casino is refusing answering me anything. This case is not going forward.

casinoqung1

January 19, 2021

Today 19.1.2021 the casino paid my withdrawal 6200e. Big thank you for my help. :)

ThePOGG

January 24, 2021

Hi casinoqung1,

Thanks for letting us know - it is appreciated!

ThePOGG